Customer Experience Associate, Bilingual

Brambles Limited; Mississauga; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Mississauga is seeking a dedicated Customer Service Representative to support approximately 4,500 customer accounts. This role demands 3-5 years of experience in customer service or supply chain, alongside a Bachelor's Degree or equivalent experience. The position includes competitive salaries, employer-paid health benefits, and flexibility for hybrid work arrangements. Strong analytical and communication skills are essential. The ideal candidate should be motivated, detail-oriented, and able to resolve complex inquiries efficiently.

Benefits

Competitive salary plus bonus

Employer-paid health benefits starting on Day 1

RRSP with company match

Tuition reimbursement

Childcare assistance

Qualifications

• 3-5 years of experience in Customer Service or Supply Chain.
• Ability to work flexible hours and be available on some holidays.
• Proficiency in Microsoft Office applications including Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Serve as the primary point of contact for approximately 4,500 customer accounts.
• Lead the resolution of complex customer inquiries and provide first-level support.
• Monitor customer account performance and identify opportunities for process optimization.

Skills

Customer service

Analytical abilities

Communication skills

Problem resolution

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Office

Job description

Employer Industry: Supply Chain and Logistics

Why consider this job opportunity:

• Competitive salary plus bonus
• Employer-paid health benefits starting on Day 1
• RRSP with company match (up to 5%)
• Free company-paid vision, short-term disability, and life insurance
• Tuition reimbursement, parental leave, and childcare assistance
• Opportunity to work in a hybrid model, balancing remote and in-office work

What to Expect (Job Responsibilities):

• Serve as the primary point of contact for approximately 4,500 customer accounts, ensuring exceptional service and support
• Lead the resolution of complex customer inquiries and provide first-level support
• Collaborate with internal teams to troubleshoot and resolve customer issues, conducting root cause analysis
• Monitor customer account performance and identify opportunities for process optimization
• Maintain accurate customer records and service-related data within CRM systems

What is Required (Qualifications):

• Bachelor’s Degree or equivalent experience in supply chain or customer-facing roles
• 3-5 years of experience in Customer Service or Supply Chain
• Ability to work flexible hours and be available on some holidays
• Superior analytical abilities, self-motivated, and detail-oriented
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook

How to Stand Out (Preferred Qualifications):

• Bilingual in English and French
• Strong customer focus and excellent communication skills
• Experience in problem resolution and conflict management
• Ability to adapt to constant changes and manage multiple tasks effectively
• Demonstrated experience in continuous process improvement initiatives

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