Customer Experience Associate — Banking & Digital Tools

Scotiabank Global Site; Fredericton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian bank is seeking a Customer Experience Associate in Fredericton to provide exceptional service and build strong customer relationships. The role involves assisting clients with banking needs, promoting digital services, and contributing to branch targets. Ideal candidates will have proven customer service skills, strong technical abilities, and a commitment to teamwork. This position offers a competitive compensation and benefits package, alongside opportunities for professional development.

Benefits

Competitive compensation and benefits package

Opportunities for professional development

Supportive leadership and training

Qualifications

• Proven customer service skills through work or community involvement.
• Willing to assist in a professional, friendly, and efficient manner.
• Available to work a flexible schedule.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers needs.
• Assist clients with mobile banking applications.

Skills

Customer service skills

Strong technical skills

Ability to promote digital banking

Job description

A leading Canadian bank is seeking a Customer Experience Associate in Fredericton to provide exceptional service and build strong customer relationships. The role involves assisting clients with banking needs, promoting digital services, and contributing to branch targets. Ideal candidates will have proven customer service skills, strong technical abilities, and a commitment to teamwork. This position offers a competitive compensation and benefits package, alongside opportunities for professional development.