Customer Experience Associate — Bank Branch & Digital Service

Scotiabank; London; On-site; CAD 40,000 - 55,000; Part time

Job summary

A leading financial institution in Canada is seeking a Customer Experience Associate in London, Ontario. This role involves developing strong customer relationships, understanding needs, and effectively promoting digital banking solutions. Ideal candidates have proven customer service skills and technical proficiency in banking applications. Join a collaborative team focused on delivering exceptional service, with opportunities for career growth and support. The organization offers a competitive compensation package and a commitment to community engagement.

Benefits

Competitive compensation package

Opportunities for professional development

Internal training for career growth

Qualifications

• Proven customer service skills through work or community involvement.
• Ability to assist in a professional, friendly, and efficient manner.
• Comfortable in simple sales situations.
• Strong technical skills to promote digital banking options.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customer needs.
• Explain complicated concepts simply.
• Contribute to a target-based performance environment.

Skills

Customer service skills

Proactive approach to customer needs

Technical skills for digital banking

Flexibility in schedule

Job description

A leading financial institution in Canada is seeking a Customer Experience Associate in London, Ontario. This role involves developing strong customer relationships, understanding needs, and effectively promoting digital banking solutions. Ideal candidates have proven customer service skills and technical proficiency in banking applications. Join a collaborative team focused on delivering exceptional service, with opportunities for career growth and support. The organization offers a competitive compensation package and a commitment to community engagement.