Customer Experience Associate

TD Bank Group; Wetaskiwin; Hybrid; CAD 30,000 - 37,000; Part time

Job summary

TD Canada Trust, filiale de TD Bank Group, recherche un(e) Customer Experience Associate pour le poste temps partiel à Wetaskiwin, Alberta. Vous traiterez des transactions et offrirez un service client de qualité dans une agence locale.

Le poste prévoit 20 heures/semaine avec une rémunération horaire entre 22,00 et 27,21 CAD, selon expérience et compétences, au sein d'une banque axée sur l'expérience client et l'éthique professionnelle.

Qualifications

• Diplôme d'études secondaires requis et expérience pertinente souhaitée.
• Bonnes compétences organisationnelles et de gestion du temps.
• Maîtrise MS Office et excellente communication.

Responsibilities

• Traiter les transactions financières (dépôts, retraits, paiements) selon procédures.
• Comprendre les besoins des clients et recommander des solutions adaptées.
• Répondre et résoudre les questions des clients selon les procédures standard.
• Atteindre les objectifs en promouvant des solutions bancaires.
• Contribuer à un environnement de travail positif et inclusif.

Skills

Compétences en communication

Organisation et gestion du temps

Prise d'initiative

Orientation service client

Education

Diplôme d'études secondaires

Tools

MS Office

Word

Excel

Outlook

Job description

## Customer Experience AssociatePostuler: Sur place: Wetaskiwin, Alberta: Temps partiel: Publié aujourd'hui: Date de fin : 14 octobre 2026 (Il reste 21 jours pour postuler): R\\_1512562**Lieu de travail :**Wetaskiwin, Alberta, Canada**Horaire :**20**Secteur d’activité :**Services bancaires personnels et commerciaux**Détails de la rémunération :**22.00 - 27.21 CADLa TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l’échelle salariale au fil du temps, à mesure qu’ils s’améliorent dans leurs fonctions. Le salaire de base offert peut varier en fonction des compétences et de l’expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d’autres besoins particuliers du secteur et de l’entreprise. En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.**Description du poste :**Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact. Job Description: Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience. In this role, you will: * Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics* Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters* Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary* Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner* Connect personally with customers to advise them appropriately and clearly on banking solutions and processes* Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development* Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities* Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellenceJob Requirements: * High School diploma and/or 1+ years of relevant experience* Undergraduate degree or equivalent is an asset.* Strong administration, organizational, planning and time management skills to work in a fast-paced environment.* Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.* A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.* A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact. Job Description: Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience. In this role, you will: + Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics + Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters + Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary + Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner + Connect personally with customers to advise them appropriately and clearly on banking solutions and processes + Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development + Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities + Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence* Job Requirements: + High School diploma and/or 1+ years of relevant experience + Undergraduate degree or equivalent is an asset. + Strong administration, organizational, planning and time management skills to work in a fast-paced environment. + Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet. + A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities. + A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner