Customer Experience Associate

TD Bank; Regina; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading banking institution in Regina is seeking a frontline Customer Service Representative to foster relationships with customers. Your responsibilities will include processing financial transactions and providing tailored banking solutions. A strong customer service background and administrative skills are essential. This role offers a vibrant work environment focused on personal growth and customer satisfaction.

Qualifications

• High School diploma and/or 1 year of relevant experience.
• Strong administration and organizational skills.
• Hands-on knowledge of MS Office.

Responsibilities

• Process financial transactions and adhere to operational procedures.
• Determine customer needs to recommend suitable banking solutions.
• Deliver quality customer experiences and promote banking solutions.

Skills

Customer service skills

Administration skills

Organizational skills

Time management

Communication skills

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Work Location : Regina, Saskatchewan, Canada

Hours : 20 per week

Line of Business : Personal & Commercial Banking

Pay Details : $22.00 - $27.21 CAD

Job Description

At TD Canada Trust we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products and solutions to existing or prospective TD customers. At the branch we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer Act like an Owner Innovate with purpose and Execute with Speed and Impact.

We are expecting an all‑around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role you will :

• Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated and keeping everyone up‑to‑date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Job Requirements

• High School diploma and / or 1 year of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel and Outlook) and internet.
• A go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect both verbally and in writing with different people in a calm, courteous and effective manner.

Why Work at TD

TD is deeply committed to being a leader in customer experience. We believe all colleagues, no matter where they work, are customer facing. Through regular leadership and development conversations, mentorship and training programs we are here to support you towards your goals. We keep growing and so will you.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!