Customer Experience Associate

TD Bank; Qualicum Beach; On-site; CAD 40,000 - 55,000; Full time

Job summary

TD Canada Trust, part of TD Bank, is seeking a Customer Experience Associate at a branch in Canada. The role centers on delivering exceptional service by processing transactions, advising on banking solutions, and ensuring a positive customer experience.

You will handle deposits, payments, and inquiries while building relationships by understanding customer needs and offering appropriate TD products. Strong communication and organizational skills are valued in a fast-paced environment.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job description

Job Description

Department Overview:
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Role Overview

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role you will

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics


• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters


• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary


• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner


• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes


• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development


• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities


• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements

• High School diploma and/or 1+ years of relevant experience


• Undergraduate degree or equivalent is an asset.


• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.


• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.


• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.


• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

#LI-Retail #IN-Retail

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid t