Customer Experience Advocate — Banking & Digital Tools

Scotiabank; Gatineau; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading bank in the Americas is seeking a Customer Experience Associate in Gatineau to enhance customer satisfaction and engagement. The ideal candidate will possess strong customer service skills, a willingness to adapt to various sales situations, and technical knowledge in digital banking. This role offers a collaborative team environment, opportunities for personal development, and competitive compensation. Candidates must be bilingual in English and French.

Benefits

Competitive compensation and benefits package

Professional development opportunities

Internal training for career growth

Qualifications

• Proven skills in customer service through previous experience.
• Eagerness to learn and succeed in a target-driven environment.
• Strong technical skills to promote digital banking options.

Responsibilities

• Build strong customer relationships and deliver excellent service.
• Uncover and address customer needs.
• Process daily transactions and identify sales opportunities.

Skills

Customer service skills

Technical skills for digital banking

Flexibility in schedule

Sales capabilities

Job description

A leading bank in the Americas is seeking a Customer Experience Associate in Gatineau to enhance customer satisfaction and engagement. The ideal candidate will possess strong customer service skills, a willingness to adapt to various sales situations, and technical knowledge in digital banking. This role offers a collaborative team environment, opportunities for personal development, and competitive compensation. Candidates must be bilingual in English and French.