Customer Engagement Specialist

Richter; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A premier cybersecurity firm is seeking a Client Engagement Specialist to provide personalized support and ensure a premium experience for high-net-worth clients. This role involves managing relationships, onboarding clients, and anticipating their needs in the cybersecurity landscape. Ideal candidates will have 3–5 years in client relationship management and strong communication skills. Competitive compensation and growth opportunities are offered.

Benefits

Competitive compensation

Benefits

Professional development opportunities

Qualifications

• 3–5 years in client relationship management or luxury client care.
• Background in cybersecurity or IT services is an asset.
• Proven ability to manage multiple client relationships effectively.

Responsibilities

• Support prospective clients during decision-making.
• Deliver seamless onboarding experiences.
• Anticipate client needs and enhance protection.

Skills

Client relationship management

Interpersonal communication

Service mindset

Ability to explain complex topics simply

Proficiency with Microsoft 365

Proficiency with CRM platforms

Tools

Microsoft 365

CRM platforms

Job description

Client Engagement Specialist – Richter Guardian, Where Trust Meets Protection

About Richter Guardian

For nearly 100 years, Richter has been a trusted advisor to entrepreneurs, executives, and families. Today, we extend that legacy with Richter Guardian— a concierge-style cybersecurity and digital protection service designed to safeguard the personal lives of those who expect the highest level of care and discretion.

Your Role

As a Client Engagement Specialist, you will be the dedicated guide for our clients throughout their Richter Guardian journey. From the first conversation to onboarding, and through ongoing care, you will deliver a white‑glove experience that inspires trust and confidence.

This role blends client relationship management, service excellence, and coordination with our cyber analysts and service partners. Your mission is to ensure clients feel protected, understood, and supported at every step.

What You’ll Do

• Support prospective clients during the decision‑making process.
• Deliver seamless onboarding and a reassuring first experience.
• Act as the central point of contact, always responsive and attentive.
• Anticipate client needs and identify opportunities to enhance protection.
• Conduct ongoing touchpoints and check‑ins to reinforce trust and value.
• Capture client feedback and help shape the future of Richter Guardian.

Qualifications

3–5 years in client relationship management, customer success, professional services, or luxury client care.

Background in cybersecurity, IT services, or wealth management is an asset.

Strong interpersonal and communication skills, with the ability to explain complex topics simply.

A service‑first mindset with the discretion to support high‑net‑worth clients and families.

Proven ability to manage multiple client relationships with precision and care.

Proficiency with collaboration tools (Microsoft 365, Teams, CRM platforms).

Why Join Us

Be part of a premium, fast‑growing service line‑backed by a trusted firm.

Work directly with executives and families who value security and privacy.

A chance to grow with Richter Guardian as we redefine personal cybersecurity protection.

Competitive compensation, benefits, and professional development opportunities.