Customer Enablement Manager

Shakudo; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

Shakudo is seeking a Customer Enablement Manager to create and execute programs that enhance customer learning and adoption of their cutting-edge data platform. The ideal candidate will focus on developing training resources that promote efficiency and customer success while working in a collaborative and innovative culture. This role involves both content creation and direct customer engagement, making a significant impact on value realization and feature utilization.

Benefits

Competitive salary and equity package

Comprehensive health, dental, and vision insurance

Flexible working arrangements and remote work options

Professional development and learning opportunities

Access to cutting-edge technology and training resources

Qualifications

• 4-6 years of experience in customer enablement or technical training.
• Experience creating training content for technical audiences.
• Strong background in data platforms or enterprise software.

Responsibilities

• Design and implement comprehensive onboarding programs for new customers.
• Create scalable training curricula for different user personas.
• Facilitate virtual and on-site training sessions for customer teams.

Skills

Project Management

Presentation Skills

Facilitation Skills

Data Analysis

Education

Bachelor's degree in Education

Bachelor's degree in Technical Communication

Bachelor's degree in Computer Science

Tools

Learning Management Systems

Content Creation Tools

Job description

About Shakudo

Shakudo is a cutting-edge data platform company that empowers organizations to build, deploy, and scale data and AI solutions with unprecedented speed and efficiency. We're transforming how businesses harness the power of their data through our innovative cloud-native platform.

Position Overview

We are seeking a strategic Customer Enablement Manager to design and execute programs that accelerate customer learning, adoption, and time-to-value on the Shakudo platform. This role focuses on creating scalable enablement resources, training programs, and educational content that empower our customers to become proficient and successful with our data platform. You'll be instrumental in reducing onboarding time, increasing feature adoption, and driving long-term customer success.

Key Responsibilities

Enablement Program Development

- Design and implement comprehensive onboarding programs for new customers

- Create scalable training curricula for different user personas (data engineers, data scientists, platform administrators)

- Build enablement frameworks that can be delivered both virtually and in-person

Content Creation & Management

- Produce high-quality training materials including documentation, video tutorials, and interactive guides

- Create role-based learning resources tailored to technical and business users

- Develop best practices guides and use case playbooks

- Maintain and update enablement content library to reflect platform updates and customer feedback

Training & Workshop Delivery

- Facilitate virtual and on-site training sessions for customer teams

- Conduct product demonstrations and hands-on workshops

- Lead webinars and office hours to address common questions and challenges

- Provide train-the-trainer programs for customer champions and power users

Customer Education Strategy

- Partner with Product and Customer Success teams to identify enablement gaps and opportunities

- Analyze customer usage data and feedback to optimize training programs

- Develop metrics and KPIs to measure enablement program effectiveness

- Create self-service resources that reduce support burden while improving customer outcomes

Platform & Tooling

- Build and maintain customer-facing learning management systems and knowledge bases

- Collaborate with technical writing teams to ensure documentation accuracy and usability

- Leverage enablement platforms and tools to deliver scalable learning experiences

Create interactive demos and sandbox environments for hands-on learning

Key Success Metrics

• Reduction in time-to-first-value for new customers
• Increased platform feature adoption rates
• Improvement in customer onboarding satisfaction scores
• Growth in self-service resource utilization
• Decreased support ticket volume for common questions

Required Qualifications

• Bachelor's degree in Education, Technical Communication, Computer Science, or related field
• 4-6 years of experience in customer enablement, technical training, or instructional design
• Strong background in data platforms, cloud technologies, or enterprise software
• Experience creating training content for technical audiences
• Proven ability to translate complex technical concepts into accessible learning materials
• Excellent presentation and facilitation skills
• Experience with learning management systems and content creation tools
• Strong project management and organizational skills
• Data-driven approach to measuring and improving program effectiveness

Preferred Qualifications

• Experience with data engineering tools, MLOps platforms, or cloud infrastructure
• Background in technical writing or documentation
• Familiarity with modern data stack technologies (Docker, Kubernetes, cloud platforms)
• Experience with video production and e-learning authoring tools
• Previous experience in customer-facing roles at B2B SaaS companies
• Certification in instructional design or adult learning principles
• Understanding of DevOps and platform engineering concepts

What We Offer

• Competitive salary and equity package
• Comprehensive health, dental, and vision insurance
• Flexible working arrangements and remote work options
• Professional development and learning opportunities
• Access to cutting-edge technology and training resources
• Collaborative, innovation-driven culture
• Opportunity to shape how organizations learn about data platforms
• Direct impact on customer success and product adoption

Location

This position is based in office, in Toronto, with occasional travel for customer training sessions and team meetings.

Ready to empower customers to unlock the full potential of their data? Join us in building world-class enablement programs that drive customer success at scale!

To Apply: Please submit your resume, a cover letter detailing your enablement philosophy, and examples of training materials or programs you've created.

Shakudo is an equal opportunity employer committed to diversity and inclusion.