Customer Delivery Manager – Capital Markets

Horizon Trading Solutions; Montreal; On-site; CAD 80,000 - 100,000; Full time

Job summary

A global technology company in Montreal seeks a Customer Delivery Manager. This role involves defining project scopes, managing client onboarding, and collaborating with various teams to ensure client satisfaction in the electronic trading sector. Candidates should possess a degree in Computer Science or Software Engineering, with experience in client support or business analysis, alongside strong communication skills.

Benefits

Remote friendly

Dedicated onboarding program

Well-being initiatives

Qualifications

• Minimum 2 years of experience in Client Support or Business Analysis in electronic trading.
• Strong interest in finance and Electronic Trading solutions.
• Fluent in English; French is appreciated.

Responsibilities

• Define scope and project deliverables.
• Manage client onboarding and seek feedback.
• Collaborate with sales and product teams.

Skills

Client Support

Business Analysis

Interpersonal Communication

Problem Solving

Education

Bachelor's or Master's degree in Computer Science or Software Engineering

Tools

Java

Scala

React

Kafka

ELK Stack

Job description

Customer Delivery Manager – Capital Markets

Horizon Trading Solutions is an independent global technology company focused on electronic trading, supporting agency and principal business goals across equities and derivatives. For over 20 years we’ve equipped the most progressive global capital market players with powerful algorithmic technology and direct connectivity to more than 80 exchanges worldwide. Our single multi-asset platform and our unfaltering commitment to client partnership allow us to promise Performance Simplified: making it easy to be the best in trading.

We are hiring a Customer Delivery Manager based in Montreal for the NA Market. The Client Success Manager is a key stakeholder at Horizon Software, acting as a link not only between customers and the company but also between various teams, including Sales, Legal, Account Managers, Product Owners, Product Experts, Client Services and Engineering teams.

Your day to day?

• Define scope and deliver project definition
• Write specs / requirements, involve product experts & product owners when needed
• Provide Timeline & Budget with Managed Services (one off and recurring cost)

Client onboarding:

• Work closely with Horizon teams to identify gaps & implementation risks in early project phases,
• Get UAT Sign Off for Project Delivery / Onboarding
• Communicate internally about project progress to Sales and Management teams
• Ensure that projects are delivered in respect of deliverables in respect of contract (SLA), budget and quality standard, deliver reports and follow-up (budget, structure, planning, resources)
• Follow-up Software Onboarding (after integration by engineering): gather client's feedback on Initial Install
• Measure client technical satisfaction through onboarding and client sign off once Live

Run and other tasks:

• Gather client requests and manage the workflow of tickets in our tracking tool (escalation if needed)
• Give visibility to clients on delivery plans for bug fixes and new features
• Work in collaboration with Sales Account Management to capture client’s roadmap
• Work in collaboration with Product Owners and Sales Account Management to build Horizon product roadmap

Your technical environment?

• An application with multi-processes of several millions of lines in Java for the core of our software,
• An open cross-asset trading platform, including advanced functionalities for market making, flow trading, systematic trading and algo trading.
• Horizon serves both principal and agency trading, helping investment banks and brokers seize trading opportunities through connectivity to more than 150 cash and derivatives exchanges worldwide.
• International clients (HSBC, BEA, ING, Natixis, Euronext, LME …) in a demanding and challenging environment (Capital market, trading,…)
• Deployed on premises or SaaS, alongside with Managed Services
• Specific bricks in Scala through an integrated platform in our software for specific developments,
• Along of some parts of our product, you may find technologies such as React, Kafka, Stack ELK, JMS, REST, Protobuf, … or languages as C, C++,
• An open communication with your team and all the company through Microsoft Office 365 (Teams, Outlook, Stream, ...).

Benefits of the role:

Work in a challenging technical and functional environment (algorithmic trading platforms, low latency, multi-threading, Real-time systems, Trading, Finance, …),

• Integrate a team of highly skilled and talented people,
• A real human team spirit in an international environment,
• Remote friendly,
• A dedicated and tailored onboarding program,
• Well-being & Green oriented company (social climate survey, green initiatives, 360 assessments, no dress code…).

You are?

• Graduated with a Bachelor or master’s degree in computer science or software engineering, with a good understanding of Information Systems and Technology,
• 2 years minimum of experience as Client Support, Business Analysis in electronic trading, willing to evolve to a Project Management role.
• Strong interest in finance and Electronic Trading solutions, with the ability to perform Business Analysis
• Strong commitment to deliver Service & Satisfaction, rigor and efficiency, problem solving skills
• Excellent interpersonal and communication skills
• Fluent English (French would be appreciated.)
• An expertise in one of the following domains is a plus: Electronic Trading, Pricing, Low Latency, Market Making

Horizon is an equal opportunity employer. We promote diversity, multiculturalism, and inclusion.