Customer Coordinator Manager

Lifemark; Hamilton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A prominent healthcare management organization in Hamilton, Ontario is seeking a Care Coordinator Manager. This role involves creating a welcoming environment for patients, managing the reception area, and ensuring the accuracy of patient data. Ideal candidates will have excellent communication skills and experience in a clinical environment. Join our team and thrive in a supportive work culture with growth opportunities.

Benefits

Opportunities for growth within a national company

Supportive administrative team

Positive work environment

Qualifications

• 1-5 years of experience in a clinical or similar environment.
• A self-starter with an ability to work independently and collaboratively.
• Strong computer skills and attention to detail.

Responsibilities

• Creating a welcoming environment for patients.
• Managing reception and patient inquiries.
• Timely entry and accuracy of all patient data.

Skills

Excellent communication

Organizational skills

Ability to multi-task

Data entry skills

Education

High School Diploma or equivalent

Post secondary education in Medical Office Administration

Tools

MS Office - Word & Excel

Job description

Overview

Care Coordinator Manager – pt Health - Victoria Physiotherapy
Status: Temporary Full Time
Location: Victoria Ave North, Hamilton, ON

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Care Coordinator Manager at pt Health - Victoria Physiotherapy , a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator Manager who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: We have fun, We strive for simplicity, We trust each other to do the right thing, We go the extra kilometre and We belong here.

Why Lifemark?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Opportunities for growth within a national company
• Nationally recognized brand with a strong digital presence

Primary Responsibilities

• Creating an environment that is welcoming and warm to patients
• Dealing effectively with customer and patient inquiries as well as complaints
• Management of reception area
• Maintaining Accounts Receivable
• Accurately entering incoming payment and monthly deposit reconciliation
• Ensuring timely entry, accuracy and completeness of all patient data including intake, assessment and discharge information
• Timely submission of forms to insurance companies and stakeholders
• Expense and petty cash processing and control
• Obtain and promote GMB reviews and coach staff on the same
• Accounting controls and reporting
• Manage payroll, including accuracy, communications and meeting deadlines
• Clinic office management & administration
• Adherence to all company protocols

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• 1-5 years of experience in a clinical or similar environment
• Excellent communication (verbal and written) and interpersonal skills
• High degree of organizational skills and ability to prioritize and multi-task
• A “self-starter” with an ability to work independently and collaboratively in a team environment
• Ability to hit the ground running in a busy and fast-paced working environment
• Strong computer and data entry skills preferably in MS Office - Word & Excel
• Post secondary education in Medical Office Administration or related field considered an asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility.
Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca

Visit and Apply today! Visit lifemark.ca/careers

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