Customer Communication Assistant

Shift Automotive; Fredericton; On-site; CAD 35,000 - 45,000; Full time

Job summary

An automotive company in Fredericton is seeking a Customer Communication Assistant to create great first impressions for guests. You will be the welcoming voice of the company and help maintain a professional environment. The ideal candidate is organized, positive, and has strong computer skills. Join a fun team that values contributions and offers growth opportunities and employee discounts.

Benefits

Opportunities for growth

Comprehensive training

Employee discounts on vehicles, parts, and services

Qualifications

• Thrives in a fast-paced environment.
• Reputation for honesty, reliability, and attention to detail.
• Previous customer service experience is a plus.

Responsibilities

• Welcome guests with warmth and professionalism.
• Answer and direct incoming calls.
• Track guest interactions in the CRM system.
• Maintain a clean and inviting space.
• Assist team and managers with administrative tasks.

Skills

Organizational skills

Customer service

Strong computer skills

Positive personality

Tools

Google Workspace

Job description

Customer Communication Assistant – Be the Bright Start to Every Guest’s Experience!

Do you love creating great first impressions? Does a fast-paced, people-focused environment energize you? If you’re someone whose positivity shines through every interaction, Shift Auto Group wants to meet you!

As a Customer Communication Assistant, you’ll be the first friendly face — or voice our guests connect with, whether they walk through our doors, call in, or reach out online. You’ll set the tone from the very first moment, helping guests feel welcomed, valued, and confident they’ve come to the right place. Every interaction is a single opportunity to deliver warmth, professionalism, and genuine connection.

What You’ll Do

Welcome every guest with warmth, professionalism, and enthusiasm — making their first impression unforgettable.

Be the friendly voice that answers and directs all incoming calls.

Track guest traffic and interactions in our Customer Relationship Management (CRM) system.

Help our dealership shine, maintaining a clean, inviting space that reflects our high standards.

Maintain a professional appearance that reflects our brand.

Jump in to assist your team and Managers with any administrative tasks as needed.

What We’re Looking For

Thrives in a fast-paced environment, demonstrating exceptional organizational skills.

A reputation for honesty, reliability, and attention to detail.

Strong computer skills, Google Workspace.

A friendly, positive personality that lights up every interaction.

Previous customer service experience is a definite plus!

What’s in it for You

Be part of a fun, energetic, and growing team that values your contributions.

• Opportunities for growth within Shift Auto Group

Comprehensive training to help you succeed and feel confident in your role.

A supportive, team-focused environment where your ideas are heard.

Employee discounts on vehicles, parts, and services.

The satisfaction of knowing you’re the reason someone’s first impression is a great one!

Does this sound like YOU?

Ready to bring your energy, professionalism, and passion for people to our team, apply today and let your personality shine with Shift Auto Group!