Customer-Centric Sales Support Specialist

Lever, Inc.; Delta; On-site; CAD 34,000 - 37,000; Full time

Benefits offered by this job

Extended Health Benefits

Merit Performance

Generous employee discounts

Professional Development Programs

Employee Recognition Program

Company events

Job summary

Trail Appliances is a leading independent appliance retailer in Western Canada, with over 500 employees across BC. The Sales Support Agent delivers exceptional customer service from post-sale through to delivery, coordinating with Purchasing and Dispatch to maintain high service levels.

The role involves fielding inquiries by phone, email and text, arranging payments, installations and order updates, and keeping thorough records.

Qualifications

• Minimum completion of high school or equivalent education.
• Minimum 2 years Customer Service Experience.
• Call Centre experience an asset.
• Experience using Zendesk an asset.
• Working knowledge of Microsoft Office: Excel, Outlook and Word.

Responsibilities

• Field customer inquiries by telephone, email and text about their order details from post-sale to delivery.
• Place outbound calls to customers arranging payment, installation, delivery and/or update to order details.
• Support inbound inquiries from sales team in regard to processing of order and status.
• Proactively communicate with internal departments through phone and email to ensure stock and shipment of product to customer’s home or job site.
• Maintain accurate records of customer files, shipment dates and order activity information.
• Update and maintain customer files and data base with ship dates, payment details and customer information.
• Investigate and follow up on customer problems resolving escalated issues.

Skills

Customer service

Communication

Multitasking

Problem solving

Teamwork

English communication

Education

High school diploma

Tools

Zendesk

Excel

Outlook

Word

Job description

Trail Appliances is a leading independent appliance retailer in Western Canada, with over 500 employees across BC. The Sales Support Agent delivers exceptional customer service from post-sale through to delivery, coordinating with Purchasing and Dispatch to maintain high service levels.

The role involves fielding inquiries by phone, email and text, arranging payments, installations and order updates, and keeping thorough records.