Customer Care & Tech Support Pro

Integratedcooling; Grande Prairie; On-site; CAD 40,000 - 55,000; Full time

Job summary

A utility services firm in Grande Prairie is looking for a Customer Care Advisor to engage with customers, provide solutions, and handle inquiries. Ideal candidates should have at least 2 years of experience in customer service or related fields, along with strong communication skills. The role requires troubleshooting technical issues and ensuring customer satisfaction. Employee benefits and a collaborative work environment are highlighted.

Qualifications

• Minimum of 2 years experience in a similar role.
• Experience in customer service, technical support, or sales.
• Excellent verbal and written communication skills.

Responsibilities

• Engage with residential and business customers to provide solutions.
• Troubleshoot and resolve technical issues.
• Handle account setup, deactivation, and billing inquiries.

Skills

Communication skills

Customer service

Technical support

Sales

Problem-solving

Job description

A utility services firm in Grande Prairie is looking for a Customer Care Advisor to engage with customers, provide solutions, and handle inquiries. Ideal candidates should have at least 2 years of experience in customer service or related fields, along with strong communication skills. The role requires troubleshooting technical issues and ensuring customer satisfaction. Employee benefits and a collaborative work environment are highlighted.