Customer Care Specialist - Remote

Spade Recruiting; Remote; CAD 60,000 - 80,000; Full time

Job summary

A mission-driven organization in Ontario is looking for a representative to help families understand their benefits and build trust. You will be responsible for building client relationships, handling inquiries, and collaborating to improve satisfaction. Ideal candidates are confident communicators with strong interpersonal skills and a drive to make an impact. This role offers remote flexibility and opportunities for growth.

Benefits

Remote flexibility

Weekly pay & performance bonuses

Personalized mentorship

Career advancement

Supportive culture

Meaningful work

Qualifications

• Strong interpersonal skills and confident communication.
• Self-motivated, organized, and results-oriented.
• Experience in customer service, insurance, or sales is an asset.

Responsibilities

• Build lasting client relationships grounded in communication and care.
• Support policyholders with claims and benefit explanations.
• Collaborate with leadership to enhance client satisfaction.

Skills

Confident communication

Interpersonal skills

Empathy

Results-oriented

Organizational skills

Job description

About Us

We’re a purpose-driven organization built around people — not policies. Our mission is to protect working families and empower motivated individuals to build flexible, meaningful careers that align with their goals and lifestyle.

Our foundation is built ongrowth, freedom, and connection.Every team member has the opportunity to thrive in a supportive environment powered by innovative systems, one-on-one mentorship, and a culture grounded in integrity and teamwork.

For over 60 years, we’ve proudly partnered with unions, associations, and members across North America to provide trusted benefit programs that make a real impact. As we continue to expand, we’re looking for new professionals who are ready to grow, lead, and create meaningful change through their work.

The Position

As a representative of our agency, you’ll play a key role in helping families understand and access the protection they deserve. You’ll educate clients on their benefits, answer important questions, and ensure they have the peace of mind that comes from being truly covered.

This isn’t just about insurance — it’s aboutbuilding trust, simplifying information, and guiding familiestoward decisions that protect their futures.

Key Responsibilities

• Build lasting client relationships grounded in communication and care

• Support policyholders with claims, coverage updates, and benefit explanations

• Present complex information in a clear, accessible way

• Collaborate with leadership to enhance client satisfaction and team performance

• Serve as a dependable point of contact for all member inquiries

• Engage in ongoing mentorship, leadership training, and professional development

Who You Are

• A confident communicator with strong interpersonal skills

• Empathetic, positive, and driven to make an impact

• Comfortable working remotely and using digital tools

• Self-motivated, organized, and results-oriented

• Experience in customer service, insurance, or sales is an asset (but not required)

• Eligible to work in the United States or Canada

What We Offer

• Remote flexibility– work from anywhere with a reliable internet connection

• Weekly pay & performance bonuses– consistent income with growth potential

• Personalized mentorship– direct guidance to help you succeed and advance

• Career advancement– clear, fast-track paths into leadership roles

• Supportive culture– a mission-driven team that celebrates your success

• Meaningful work– make a real difference in families’ lives every day