Customer Care Specialist - London Honda

Cambridge Housing Authority; London; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading automotive dealership in London, ON, is seeking a Customer Care Specialist to assist in generating sales by managing inbound calls and emails. This full-time role requires effective communication and organizational skills, with a focus on customer satisfaction. Experience in CRM and problem-solving abilities are preferred. The position offers a competitive compensation package with opportunities for professional growth.

Benefits

Competitive Compensation and Benefits Package

Employee Vehicle Purchase & Service Plans

Employee and Family Assistance Programs

Company-wide appreciation events

Professional development opportunities

Qualifications

• Experience in CRM and/or Automotive Sales BDC is an asset.
• Effective verbal, written, and listening skills.
• Ability to adapt to new and changing processes.

Responsibilities

• Answer inbound calls and respond to emails.
• Create new customer profiles and book appointments.
• Handle customer inquiries and provide product information.
• Research required information using available resources.
• Update CRM database and manage customer follow-ups.

Skills

CRM experience

Communication skills

Problem-solving skills

Time management

Attention to detail

Computer/keyboarding skills

Telephone skills

Job description

Join the ride!

Position: Customer Care Specialist
Location: London, ON
Classification: Full-Time, Immediate Hire
Dealership: London Honda

London Honda is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

This role assists in the generation of sales by responding to inbound calls and emails and handling customer inquiries. This role is an important function of business development in a dealership setting.

What drives your day-to-day?

• Answer inbound calls for sales and respond to emails in a timely manner.
• Create new customer profiles and book appointments for the sales department.
• Handle customer inquiries and provide relevant product information via telephone, email, and text.
• Research required information using available resources.
• Develop and retain sales opportunities.
• Make outbound calls/texts/emails related to various campaigns.
• Manage and resolve customer issues, with support from management.
• Provide customers with product and service information.
• Update existing customer information using our internal systems.
• Identify and elevate priority issues.
• Route calls to appropriate departments.
• Follow up with customers on a regular basis.
• Update our CRM database and send out appointments through MS Outlook.
• Keep track of all appointments.
• Keep up to date on product knowledge through training resources.
• Complete additional administrative duties assigned by management.

What are the must-haves…

• Experience in CRM and/or Automotive Sales BDC is an asset
• Team player who is flexible, and solution-driven with proactive analytical and problem-solving skills
• Effective time management and organizational skills
• Excellent interpersonal and communication skills; effective verbal, written, and listening skills
• Attention to detail and high level of accuracy
• Fast learner and ability to adapt to new and changing processes
• Excellent decision-making skills
• Effective computer/keyboarding skills
• Excellent telephone skills
• You must be legally authorized to work in Canada

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.