Customer Care Specialist - Logistics & Shipments

Gardewine; Northwestern Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading transportation company is seeking a Customer Service Representative in Thunder Bay, ON. The role involves managing customer inquiries, coordinating shipments, and ensuring effective communication. Successful candidates should possess strong customer service skills and relevant experience in logistics or transportation. Join a company committed to safety, inclusion, and employee well-being.

Benefits

Competitive compensation

Company Matched Pension Plan

Profit Share Program

Qualifications

• High School diploma or equivalent required.
• Strong interpersonal and customer service skills essential.
• Experience with customer data software and Microsoft Excel preferred.

Responsibilities

• Manage customer inquiries via phone and email.
• Coordinate special pickups and deliveries.
• Maintain department filing systems.

Skills

Interpersonal skills

Customer service

Organizational skills

Problem solving

Education

High School diploma or equivalent

Tools

Microsoft Office (especially Excel)

Customer data software

Job description

A leading transportation company is seeking a Customer Service Representative in Thunder Bay, ON. The role involves managing customer inquiries, coordinating shipments, and ensuring effective communication. Successful candidates should possess strong customer service skills and relevant experience in logistics or transportation. Join a company committed to safety, inclusion, and employee well-being.