Customer Care Specialist — Growth & Benefits (Saint John)

Sonova; Saint John; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hearing care provider is seeking a Customer Care Representative in Saint John, New Brunswick. This role involves providing exceptional customer service, managing client accounts, and working with insurance companies. The ideal candidate possesses strong communication skills and a passion for helping others. The position offers competitive pay, benefits from day one, and growth opportunities.

Benefits

20 dollars/hour starting wage

Extended Health Benefits Package

3 weeks vacation

6 days of personal time

Quarterly bonus eligibility

Education sponsorship

Qualifications

• Experience in a customer-facing role is an asset.
• Willingness to learn about hearing care products and services.

Responsibilities

• Provide exceptional customer service in person, over the phone, and by email.
• Schedule appointments and organize files for Hearing Care Professionals.
• Manage and maintain client accounts while building relationships.
• Work with insurance companies on billing operations.
• Assist with cleanings and minor in-clinic device repairs.

Skills

Strong communication skills

Customer service skills

Accounts receivable experience

Can-Do attitude

Job description

A leading hearing care provider is seeking a Customer Care Representative in Saint John, New Brunswick. This role involves providing exceptional customer service, managing client accounts, and working with insurance companies. The ideal candidate possesses strong communication skills and a passion for helping others. The position offers competitive pay, benefits from day one, and growth opportunities.