Customer Care Specialist — Fast Orders & Billing (Bonuses)

Composites One; Saint-Bruno-de-Montarville; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading composites company is seeking a Customer Service Representative to provide exceptional care and support to customers in Saint-Bruno-de-Montarville, Canada. This position involves responding to inquiries, managing orders, and collaborating with various teams to meet customer needs. Ideal candidates should have over 3 years of experience in a customer service role and be proficient in MS Office. Join us for a rewarding career where your efforts are valued.

Benefits

Comprehensive health benefits

Annual bonuses

Profit sharing

Qualifications

• 3+ years related experience in a customer service environment.
• Familiarity with customer service practices and procedures.
• Ability to learn internal database and software systems.

Responsibilities

• Serve as the primary point of contact for customers.
• Facilitate accurate order entry and fulfillment.
• Respond to customer inquiries via various channels.
• Resolve billing and order issues effectively.

Skills

Customer service experience

Communication skills

Organizational skills

Problem resolution

Education

High school diploma or equivalent

Tools

MS Office

ERP systems

Job description

A leading composites company is seeking a Customer Service Representative to provide exceptional care and support to customers in Saint-Bruno-de-Montarville, Canada. This position involves responding to inquiries, managing orders, and collaborating with various teams to meet customer needs. Ideal candidates should have over 3 years of experience in a customer service role and be proficient in MS Office. Join us for a rewarding career where your efforts are valued.