Customer Care Specialist - Collision Center (Onsite)

AutoCanada; Windsor; On-site; CAD 30,000 - 60,000; Full time

Job summary

An automotive service provider in Windsor is looking for a Customer Service Representative to be the first point of contact for customers. In this fast-paced role, you will help customers navigate the collision repair process with exceptional service. The ideal candidate should have a high school diploma and experience in customer service or sales, with excellent communication skills. Competitive compensation and benefits are included.

Benefits

Competitive Compensation

Employee Vehicle Purchase & Service Plans

Employee and Family Assistance Programs

Professional development opportunities

Qualifications

• High School Diploma required.
• Experience in customer service or sales, preferably in automotive.
• Knowledge of related tools is an asset.
• Must possess a valid driver’s licence.

Responsibilities

• Answer customer calls and provide answers to questions.
• Schedule appointments for estimates and repairs.
• Update internal systems with accurate notes.
• Assist with customer check-ins and deliveries.

Skills

Customer service experience

Sales experience

Strong organizational skills

Excellent verbal communication

Excellent written communication

Education

High School Diploma

Tools

Excel

Body Shop Connect

Repair Centre

Mitchel Connect

Progi

Job description

An automotive service provider in Windsor is looking for a Customer Service Representative to be the first point of contact for customers. In this fast-paced role, you will help customers navigate the collision repair process with exceptional service. The ideal candidate should have a high school diploma and experience in customer service or sales, with excellent communication skills. Competitive compensation and benefits are included.