Customer Care Specialist: Claims & Portal Support

SGS; Burnaby; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading global company in Burnaby is seeking a Customer Care Specialist to provide exceptional support to its customers. The role includes responding to inquiries, processing claims, and resolving issues while maintaining high professional standards. Successful candidates will have a strong customer service background and be adept in communication and problem-solving. Competitive salary and benefits including health coverage and paid time off are offered.

Benefits

80% coverage Health, Dental, and Vision

Paid time off

RRSP Program Eligibility

Qualifications

• Proven experience in customer service or a related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and analytical skills.

Responsibilities

• Respond promptly and effectively to customer inquiries.
• Analyze and process customer claims.
• Navigate customers through our online portal.

Skills

Customer service experience

Excellent communication skills

Problem-solving abilities

Proficiency in Microsoft 365

Interpersonal skills

Education

Bachelor's degree in Business or Communications

Job description

A leading global company in Burnaby is seeking a Customer Care Specialist to provide exceptional support to its customers. The role includes responding to inquiries, processing claims, and resolving issues while maintaining high professional standards. Successful candidates will have a strong customer service background and be adept in communication and problem-solving. Competitive salary and benefits including health coverage and paid time off are offered.