Customer Care Specialist: Build Trust, Drive Satisfaction

Newprint; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A customer service organization in Ottawa is seeking a customer-oriented service representative. This role involves managing customer interactions, generating sales leads, and resolving issues effectively. Ideal candidates have strong communication skills, proven customer support experience, and the ability to multitask. The position requires a high school degree, and familiarity with CRM systems is an advantage.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Track record of over-achieving quota.
• Familiarity with CRM systems and practices.

Responsibilities

• Manage large amounts of incoming calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships through communication.
• Provide accurate and complete information.
• Handle complaints and follow up to ensure resolution.
• Keep records of customer interactions.

Skills

Customer orientation

Strong phone contact handling skills

Active listening

Excellent communication skills

Ability to multitask

Education

High school degree

Tools

CRM systems

Job description

A customer service organization in Ottawa is seeking a customer-oriented service representative. This role involves managing customer interactions, generating sales leads, and resolving issues effectively. Ideal candidates have strong communication skills, proven customer support experience, and the ability to multitask. The position requires a high school degree, and familiarity with CRM systems is an advantage.