Customer Care Specialist

Cambridge Housing Authority; Saskatoon; On-site; CAD 40,000 - 55,000; Full time

Job summary

An automotive service provider located in Canada is seeking a Customer Service Representative to provide exceptional service and support throughout the collision repair process. The successful candidate will have a high school diploma and experience in customer service, preferably in the automotive industry. Strong organizational and communication skills are essential. A valid driver’s licence and safe driving history are required. Competitive compensation and potential for career growth are offered.

Benefits

Competitive Compensation and Benefits Package

Employee Vehicle Purchase & Service Plans

Employee and Family Assistance Programs

Company-wide appreciation events

Professional development opportunities

Qualifications

• High School Diploma required.
• Customer service or sales experience preferred in the automotive industry.
• Valid driver’s licence and safe driving history essential.

Responsibilities

• First point of contact for customers, providing service and support.
• Answer customer calls regarding insurance claims.
• Schedule appointments for estimates and repairs.
• Provide customers with status updates.
• Assist with customer check-ins and deliveries.
• Update internal systems with notes.
• Help with accounts receivable.
• Perform in-person customer service.

Skills

Customer service experience

Organizational skills

Communication skills

Time management

Education

High School Diploma

Tools

Excel

Body Shop Connect

Repair Centre

Mitchel Connect

Progi

Job description

Overview

Position: Customer Service Representative

Location: Kavia Autobody

Classification: Full-Time, Onsite, Immediate Vacancy

Part of a bigger team!

Kavia Autobody is proud to be part of the AutoCanada Collision Centres’ network and a division of AutoCanada. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Responsibilities

• In this role, you will be the first point of contact for our customers, providing exceptional service and support throughout their repair experience. Your primary responsibility will be to ensure a smooth and positive interaction for customers as they navigate the collision repair process.
• Answer customer calls and provide answers to questions accordingly with respect to their insurance claim(s).
• Outbound calls to customers to schedule appointments (Estimates and Repairs).
• Outbound calls to customers with status updates.
• Assist with customer appointment check-ins and customer deliveries.
• Update internal systems with detailed/accurate notes.
• Assist with accounts receivable.
• Assist with in person customer service as well as office work.

Qualifications

• High School Diploma
• Experience in customer service or sales, preferably in the automotive industry
• Knowledge of Body Shop Connect, Repair Centre, Mitchel Connect, or Progi would be an asset
• Experience with Excel
• Strong organizational and time management skills
• Must possess a valid driver’s licence and a safe driving history
• Excellent verbal and written communication skills

Perks

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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