Customer Care Specialist

Jayman BUILT; Edmonton; On-site; CAD 65,000 - 82,000; Full time

Job summary

A leading construction company seeks a Warranty/Customer Care Specialist in Edmonton, AB. This role includes scheduling customer appointments, coordinating trades, and performing on-site repairs. Candidates should have a Red Seal certification in building trades and 3-5 years of relevant experience. The position offers competitive salary, company vehicle, and opportunities for growth.

Benefits

Company vehicle supplied

Flexible health and dental coverage

Employee matching group RRSP program

Annual wellness allowance

Customized Training Programs

Qualifications

• 3-5 years of experience in the construction and/or warranty field.
• Strong sense of urgency and ability to meet deadlines.
• General understanding of ANHWP considered an asset.

Responsibilities

• Schedule appointments with Jayman customers.
• Coordinate trades to complete work as required.
• Sign off on 2-month & 11-month service requests.

Skills

Strong maintenance skills - Jack/Jill of all trades

Excellent attention to detail

Well-developed communication skills

Exceptional customer experience skills

Adaptability to shifting priorities

Education

Red Seal certification in building trades

Valid Driver’s license and clean abstract

Tools

Own tools for required work

Job description

Warranty/Customer Care Specialist

SALARY: $65,000 - $81,500

Monthly Bonus: One year sign off and customer survey bonus.

Equivalent to 8% of salary - approximately $7,000.00 per year.

Yearly Bonus potential of 5% of Salary - approximately $4,000.00 per year.

COMPANY: Jayman BUILT

LOCATION: Edmonton, AB

TYPE: Full-time

Builder of the year 26 times. Picture a career with us.

Responsibilities

• Schedule appointments with Jayman customers
• Coordinate various trades to complete work as required
• Lead with pride in both appearance & behaviour while on-site
• Responsible for signing off both 2-month & 11-month service requests
• Strong organizational skills with handling various impromptu or emergency calls
• Follow Jayman's processes & procedures to ensure Customer Experience excellence
• Service and maintain Jayman Sales Centres and Showhomes
• Perform a variety of hands-on repairs in customer homes
• Maintain a team environment through high-quality communication with customers, trades and Jayman team members

What you will bring to the table

• Strong maintenance skills - Jack/Jill of all trades
• Red Seal certification in building trades (e.g., carpentry, drywall, finishing, etc.) required
• Ability to use your own tools to complete required work
• Strong ability to be proactive and adapt to continually shifting priorities
• Excellent attention to detail
• Strong sense of urgency and an ability to meet various deadlines
• Well-developed communication skills
• Exceptional customer experience skills
• 3-5 years of experience in the construction and/or warranty field with a general understanding of ANHWP is considered an asset
• Valid Driver’s license and clean abstract required

As a 2025 Best Managed Company

• Salary range: $65,000 - $81,500.00
• Opportunity to participate in a unique Jayman Employee Investment Program
• Company vehicle supplied
• Flexible health and dental coverage
• Uniforms provided
• Employee matching group RRSP program
• Customized Training Programs. Continuing education is a focus at Jayman, and you have the opportunity to participate in annual education & training.
• Opportunity for growth and career advancement
• Employee discounts
• Annual wellness allowance
• Social Club events

For the last 45 years, Jayman BUILT has been proud to be one of Alberta’s top home builders. Join the award-winning team and contribute to our exceptional track record. To apply please follow the link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f365331c-8337-4cd0-889d-3a12856b99a3&ccId=9200728479188_2&lang=en_CA&selectedMenuKey=CareerCenter

We thank all applicants for their interest; however only those selected for an interview will be contacted. No telephone or agency inquiries please.