Customer Care & Solutions Specialist - Living Wage Benefits

Jill Frisch & Freeze MiniMart; Toronto; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Paid vacation time

Financial benefits including free banking

Unique rewards and recognition program

Job summary

A local grocery store in Toronto is seeking a dedicated Customer Service Representative to assist clients with inquiries and manage customer accounts. The role emphasizes strong communication skills and a commitment to providing excellent service. Candidates should have a high school diploma and experience in customer support. The position offers a living wage and a comprehensive benefits package including paid vacation and financial perks.

Qualifications

• Experience providing customer support or working as a client service representative.
• A history of exceeding quotas.
• Exceptional phone contact management abilities.

Responsibilities

• Organize a number of incoming calls.
• Respond to incoming calls while delivering great customer service.
• Deal with consumer complaints and offer suitable remedies.

Skills

Communication

Active listening

Problem-solving

Multitasking

Education

High school diploma

Tools

CRM systems

Job description

A local grocery store in Toronto is seeking a dedicated Customer Service Representative to assist clients with inquiries and manage customer accounts. The role emphasizes strong communication skills and a commitment to providing excellent service. Candidates should have a high school diploma and experience in customer support. The position offers a living wage and a comprehensive benefits package including paid vacation and financial perks.