Customer Care Representative Part-time

Sonova International; Vernon; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading hearing care provider in Canada is seeking a part-time Customer Care Representative in Vernon. Responsibilities include delivering exceptional customer service, scheduling appointments, and managing client accounts. The ideal candidate possesses strong communication skills and a willingness to learn. This role offers competitive pay at $20 per hour, a comprehensive benefits package, three weeks of vacation, and opportunities for professional growth.

Benefits

Extended Health Benefits

Three weeks of vacation

Six days of personal time

Eligible for monthly bonus

Education sponsorship

Qualifications

• Experience or interest in accounts receivable.
• Can-do attitude and passion for learning.

Responsibilities

• Provide exceptional customer service in person, phone, and email.
• Schedule appointments and organize files.
• Manage client accounts and build relationships.
• Ensure successful third-party billing.
• Assist with cleaning and minor repairs.

Skills

Strong communication skills

Customer service skills

Experience with accounts receivable

Willingness to learn

Job description

Who we are:

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We’re passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities and promote a safe and healthy workplace.

Working Location:

Vernon, BC

Work Hours:

3 days a week

Reporting to:

Regional Clinic Manager

A day in the life of a Customer Care Representative involves:

• Providing exceptional customer service in person, over the phone, and by email.
• Scheduling appointments and organizing files for the clinics’ Hearing Care Professionals.
• Managing and maintaining client accounts while building relationships.
• Working with insurance companies to ensure successful third‑party billing operations.
• Assisting with cleanings and minor in‑clinic device repairs – training provided.

What you get in return:

• 20 dollars per hour starting wage.
• Extended Health Benefits Package from day one.
• 3 weeks of vacation to start increasing with tenure.
• 6 days of personal time in your first year.
• Additional days off including your birthday.
• Monday–Friday business hours.
• Eligible for monthly bonus.
• Growth and development opportunities including education sponsorship.

We want to hear from you if:

• You possess strong communication and customer service skills
• You have experience or would enjoy working on and reconciling accounts receivable.
• You are aligned with our value of helping others
• You have a can‑do attitude, love to learn and are passionate about growing your knowledge.

Don’t think you meet the criteria? If you’re willing to go all in and learn, we’d still love to hear from you! Apply today – we look forward to reviewing your application.

More About Us

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration and innovation.

Connect Hearing is proud to be a member of the Sonova family of brands. Sonova is a leading provider of innovative hearing care solutions. Through core business brands such as Phonak, Unitron, Hansaton, Advanced Bionics, and AudioNova, Sonova develops, manufactures, and distributes solutions that push the limits of technology and redefine the future of the hearing care industry.

Employment Type

Part‑Time

Vacancy

1