Customer Care Representative (6 Month Contract)

Fresh Start Foods Canada; Richmond; On-site; CAD 43,000 - 45,000; Full time

Job summary

A foodservice company in Metro Vancouver is seeking a Customer Service Representative on a 6-month contract. The role includes addressing customer inquiries, processing orders, and handling administrative duties. Candidates must have strong customer service and organizational skills, with a focus on communication. Benefits include career advancement opportunities and a supportive work environment.

Benefits

Employee Family Assistance Program

Opportunities for career advancement

Employee Recognition Programs

Company-sponsored events

Training opportunities

Full-time hours

Team-oriented work environment

Qualifications

• Must have excellent customer service skills.
• Strong listening skills - understand and reflect accurately on the message.
• Very good organizational and multitasking skills.

Responsibilities

• Answering the telephone, emails, and handling customer calls.
• Processing orders & liaising with internal departments.
• Create delivery logs & assist with customer delivery routing.

Skills

Customer service skills

Strong listening skills

Computer literacy

Organizational skills

Effective communication

Bilingual

Tools

Google Docs

MS Excel

MS Word

Job description

Neptune Fresh Produce Inc. Join one of the BEST teams in the Industry

At Fresh Start Foods you'll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do.

We are seeking individuals:

• customer centric
• able to deliver on their commitments
• value individual excellence and collective performance
• care and give back - sustainable agriculture, the environment, corporate citizenship
• go above and beyond to provide options for our customers
• understand the foodservice/hospitality/retail business and bring extensive knowledge and experience

Position Overview

This position will focus on retail customers, responsible for taking and entering orders and addressing customer inquiries and quality issues or concerns, liaising with production, outside sales, purchasing & shipping regarding customer requirements. Processing invoices, labels, delivery logs, and credit memos. This role will focus on customer service and a constant desire to help solve our customers' issues.

Position

6 month contract.

Schedule

Monday to Friday, and Holidays as required. 8:00am to 4:30pm.

Salary

Between $43,000-45,000 per year, dependent on experience.

Duties and Responsibilities

• Answering the telephone, emails, and handling customer calls accordingly
• Processing orders & liaising with internal departments
• Administration duties - emailing weekly price lists, running reports, communicating product shorts, arranging outside carriers
• Create delivery logs & assist with customer delivery routing
• Orchestrate complaint resolution and assist the sales staff
• Perform various administration duties required to support the customer care team, including statutory holiday coverage.

Required Skills and Qualifications

• Must have excellent customer service skills.
• Strong listening skills - understand and reflect accurately on the message
• Computer literacy, including the application of Google Docs & Sheets, MS Excel, and MS Word. etc.
• Very good organizational and multitasking combined with initiative and flexibility.
• Effective communication in an open and direct manner; conveys information clearly and concisely, with strong written and verbal communication skills. Strong phone etiquette is required.
• Bilingual would be considered an asset

Fresh Start Foods offers a range of benefits, including:

• Employee Family Assistance Program
• Opportunities for career advancement
• Employee Recognition Programs
• Company-sponsored events (Family Picnic, Staff Celebration, BBQs)
• Training opportunities
• Full-time hours
• A team-oriented work environment

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Fresh Start Foods is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

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