Customer Care Representative

Activate Games; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading interactive gaming company in Winnipeg is seeking a Customer Care Representative. This role involves handling customer inquiries, managing calls, and providing excellent service. The ideal candidate should have 2 years of relevant experience and communicate fluently in English and French. Available shifts may require flexibility, including evenings and weekends. Competitive wage and benefits offered.

Benefits

Competitive wage

Casual dress

Employee discount

On-site parking

Qualifications

• 2 or more years of previous experience in a similar role is required.
• Willingness to work irregular hours, primarily evenings and weekends.
• Access to reliable transportation during the mentioned hours.

Responsibilities

• Act as the first point of contact for all customer inquiries.
• Answer inbound and place outbound calls in a call center.
• Draft status reports on customer service issues.

Skills

Excellent communication abilities in English and French

Ability to type at least 40 WPM

Experience with ticketing systems

Job description

Job Description

Job Description

Salary : $17.50 - $19.50 per hour

#EnterTheGame

Activate is a tech company known for creating Canada's first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our store operations team with the addition of a Customer Care Representative. A successful applicant will work independently or with a small team to support our North American customers.

The Duties and Responsibilities :

• Act as the first point of contact for all customer inquiries for all locations
• Answer inbound and place outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention
• Answer customer questions, resolve complaints, or create appointments through a variety of channels including phone, chat, email, and social media with speed and professionalism
• Take care of complex customer inquiries and problems, having experience and advanced knowledge
• Draft status reports on customer service issues
• Data entry and research as required to troubleshoot customer issues
• Requires higher degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell services, and may require considerable adaptation in response to the particular customer in order to achieve success
• Other tasks and duties as assigned

The Qualifications :

• 2 or more years of previous experience in a similar role is required
• Excellent communication abilities, both written and oral, in English and French
• Ability to type at least 40 WPM
• Experience with ticketing systems would be considered an asset
• Willingness to work irregular hours, primarily evenings and weekends
• Willingness to to work as early as 7 am and as late as 1 am, depending on shift
• Access to reliable transportation during the mentioned hours

The Perks :

• Competitive wage
• Casual dress
• Employee discount
• On-site parking

About Activate :

Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences, Activate is a technology company building interactive gaming facilities with locations across Canada and the US. To learn more about us, clickhereand follow us onInstagramandFacebook@activategames.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, hich is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.