Customer Care Representative

Mashreq Bank; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading customer service provider is seeking Customer Care Representatives to join their remote support team. This role involves assisting customers, troubleshooting issues, and providing information about products and services. Ideal candidates will have excellent communication skills, a customer-first attitude, and the ability to work effectively from home. Opportunities for growth and flexible working hours are available.

Benefits

Competitive hourly rate with performance-based bonuses

Paid training and continuous skill development

Supportive team culture

Qualifications

• Strong communication skills in English.
• Ability to work in a remote environment.
• Willingness to learn and adapt.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Troubleshoot basic to complex customer concerns.
• Document customer interactions in the CRM system.

Skills

Excellent written and verbal communication skills

Strong interpersonal skills

Basic computer literacy

Ability to remain calm under pressure

Multitasking and time management

Positive mindset

Education

High school diploma or equivalent

Job description

Job Summary

Progressive Technology is seeking highly motivated and empathetic Customer Care Representatives to join our growing remote support team. In this role, you will be the first point of contact for our customers, providing world-class service and solving their inquiries with professionalism, clarity, and efficiency. If you have a passion for helping others and the ability to communicate clearly and calmly, this is the perfect opportunity to grow your career from the comfort of your home.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.

• Provide accurate information regarding products, services, and policies.

• Troubleshoot and resolve basic to complex customer concerns with patience and courtesy.

• Document customer interactions and update account information in our internal CRM system.

• Collaborate with other departments to ensure a seamless customer experience.

• Identify recurring issues and suggest potential process improvements.

• Meet or exceed individual and team performance metrics, including response time and customer satisfaction.

• Uphold Progressive Technologys brand image and core values in every interaction.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong interpersonal skills with a customer-first attitude.

• Basic computer literacy and ability to learn new systems quickly.

• Ability to remain calm and composed under pressure.

• Reliable internet connection and a quiet workspace.

• High school diploma or equivalent required.

Experience

• Prior experience in customer service, call centers, or remote support is preferred but not mandatory.

• Freshers with strong communication skills and a willingness to learn are welcome to apply.

• Familiarity with CRM systems and multi-channel support tools (e.g., Zendesk, Freshdesk) is a plus.

Working Hours

• Flexible working hours with day, evening, and weekend shifts available.

• Both full-time (40 hours/week) and part-time (20+ hours/week) positions offered.

• Schedules are set based on your availability and time zone preference.

Knowledge, Skills, and Abilities

• Ability to multitask and manage time efficiently.

• Positive and solution-oriented mindset.

• Strong problem-solving skills and attention to detail.

• Comfort with remote collaboration tools such as Zoom, Slack, and Teams.

• Adaptability to evolving procedures and customer expectations.

Benefits

• Competitive hourly rate with performance-based bonuses.

• Fully remote position – work from the comfort of your home.

• Paid training and continuous skill development programs.

• Opportunities for internal promotions and career advancement.

• Supportive and inclusive team culture.

• Health and wellness incentives (where applicable).

• Paid time off and holiday pay for eligible employees.

Why Join Progressive Technology?

At Progressive Technology, we believe that our people are our most valuable asset. We are not just building a customer support team—we are building a community. We foster a culture of innovation, inclusion, and growth. When you join us, you are not just starting a job—you are beginning a career path filled with opportunity, mentorship, and purpose.

How to Apply

Ready to make a difference from your home office?
Click the Apply Now button below or send your updated resume to us with the subject line Customer Care Representative – Remote.

Join Progressive Technology and become the voice that makes a difference in customers lives every day.