Customer Care Representative

Messer Americas; Eastern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

An industrial gas company in Kingston, Ontario is seeking a Customer Care Representative to enhance customer experience through excellent communication and problem-solving skills. The ideal candidate will have a minimum Grade 12 education and strong PC skills, including Microsoft Office. This role offers competitive pay, comprehensive benefits, and opportunities for ongoing training and career progression.

Benefits

Competitive pay

Paid time off

Career growth opportunities

Referral program

Qualifications

• Minimum Grade 12 education, College diploma or equivalent experience.
• Strong PC keyboarding skills: Microsoft Office experience required.
• Excellent verbal and written communication skills.
• Strong attention to details, time management and decision-making skills.

Responsibilities

• Liaising with customers to ensure exceptional Customer Experience.
• Placing orders for customers received via multiple systems.
• Resolving customer concerns and complaints in a timely manner.
• Participating in ongoing training sessions to enhance product knowledge.

Skills

Strong PC keyboarding skills

Excellent verbal and written communication skills

Strong attention to details

Strong problem-solving skills

Multi-tasking skills

Education

Minimum Grade 12 education

College diploma or equivalent experience

Tools

Microsoft Office

SAP

Job description

About Messer

Messer is the largest privately held industrial gas business in the world, and a leading industrial and medical gas company in North and South America. We offer over 125 years of expertise in industrial, medical, specialty and electronic gases. Messer delivers quality gases, related services and technology via an extensive production and distribution network. Health and safety, sustainability practices and environmental protection are core Messer values that are embedded in our daily operations.

Why Messer?

• Certified as Great Place to Work®
• Set, day-shift schedule - Monday to Friday – 40 hours/week
• Paid time off: Excellent paid vacation available in first year including personal days.
• Pay and benefits: Competitive pay rate with comprehensive benefits and competitive pension plan.
• Bonus and pay increases: Incentive program based on company performance and annual merit increase program.
• Career growth: Opportunities for career advancement through training and development opportunities with tuition reimbursement program.
• Referral program: Employees can refer talent and earn!
• Employee perks and discounts: Access to exclusive discounts on a number of products and services across Canada.

What You’ll Do

Customer Care Representative is responsible for liaising with customers, both internal and external, to ensure exceptional Customer Experience and support team members as required:

• Logged in and prepared to answer inbound calls from customers in a professional manner at a scheduled start time
• Placing orders for customers received via multiple systems and technology
• Confirming accurate information to customers based on product availability and delivery
• Researching information using multiple resources
• Providing customers with product and service information
• Resolving customer concerns and complaints in a timely manner
• Prepare quotes and order confirmations
• Foster a positive and pleasant working relationship with internal and external customers
• Participate in ongoing training sessions to enhance product knowledge and skill sets

What It Takes

• Minimum Grade 12 education, College diploma or equivalent experience
• Strong PC keyboarding skills: Microsoft Office experience (Outlook, Word, Excel)
• Excellent verbal and written communication skills
• Strong attention to details, time management and decision-making skills
• Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
• Ability to work in a cross functional environment
• Relationship building skills
• Passion for helping others
• Multi-tasking skills, showcased using several applications

Assets To Have

• Ability to work in the SAP environment
• Bilingual (English and French)

At Messer, our vision for Diversity & Inclusion is to create an environment where all of us accept, respect and value the differences of multiple identities and truly welcomes the diverse ideas and perspectives of individuals. In doing so, we shape an open and creative company culture, providing every individual an equal opportunity to thrive.

Join us and you will be part of a company that values and supports your career. We offer competitive pay and benefits, with set schedules, steady work and opportunities for ongoing training and career progression.

Together we value innovation, efficiency and flexibility. Putting safety first, working with integrity and respect, we encourage everyone to find solutions for success. That means for our customers and for our colleagues. This makes us a great place to build a career where your skills are valued and developed.

Apply today @Messer Careers and see what we do.

If you need assistance with the application or would like to request an accommodation, call [phone].