Customer Care Representative

Dynacare; Canada; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading health and wellness company in Canada is seeking a Customer Care Representative to provide exceptional support to clients. Responsibilities include resolving customer issues, training new hires, and enhancing the overall customer experience. The ideal candidate should have strong communication skills and a positive attitude in a fast-paced environment. This is a permanent, full-time position with a hybrid work model, offering a supportive and collaborative workplace.

Benefits

Health and wellness benefits

Internal mobility opportunities

RRSP match benefits

Employee stock purchase program

Recognition as a top employer

Qualifications

• Strong written and verbal communication skills.
• Empathy and composure when handling difficult customers.
• Ability to organize and complete projects accurately and on time.

Responsibilities

• Serve as the main point of contact for customer issues.
• Build rapport and knowledge from peer contacts.
• Participate in system testing to improve service quality.
• Provide training to new hires.
• Recommend ways to enhance the customer experience.

Skills

Strong written and verbal communication skills

Empathy and composure

Get-up-and-go attitude

Organizational skills

Attention to detail

Proficiency in MS Office Suite

Education

Community College diploma

Job description

Customer Care Representative

Dynacare invites you to join our team as a Customer Care Representative, where you will be on the frontline, resolving customer issues and enhancing the overall experience for Canadians.

Responsibilities

• You are the frontline support for Dynacare, serving as the main point of contact for all insurance accounts and delivering exceptional customer service to all clients.
• Build rapport and acquire knowledge from peer contacts across various divisions.
• Participate in system testing to improve service quality.
• Provide employee training to new hires and demonstrate leadership skills.
• Resolve customer issues and recommend ways to enhance the customer experience.

Qualifications

• Strong written and verbal communication skills.
• Empathy and composure when handling difficult customers.
• Get‑up‑and‑go attitude in a fast‑paced environment.
• Ability to organize and complete projects accurately, on time, and collaboratively.
• Attention to detail and innovative thinking.
• Proficiency in MS Office Suite.
• Nice to have: Community College diploma and prior customer service or call‑centre experience.

Benefits

• Top Employer recognition with meaningful career opportunities.
• Health and wellness benefits program supporting you and your loved ones.
• Internal mobility opportunities for career growth.
• RRSP match benefits and employee stock purchase program.
• Diverse and collaborative workforce prioritizing dignity and respect for all.

Location & Work Style

830 King Edward Street, Winnipeg, Manitoba, R3H 0P5
Hybrid work style – a mix of in‑office and remote work.

Employment Details

Permanent, full‑time position with a guaranteed 37.5 hours per week. Day shift from 9:30 am to 5:30 pm.

Apply Today

Passionate about supporting healthy lives? Please apply today and join us on our journey to become Canada’s health and wellness solutions leader.

Equal Opportunity Statement

Dynacare is a proud equal‑opportunity employer committed to the fair treatment of all individuals. We employ a diverse workforce and respect the needs of all our employees. In accordance with the Ontario Human Rights Code, accessibility and accommodation policies are in place during the hiring process.