Customer Care & Renewal Specialist

The Aaron's Company, Inc.; Niagara Falls; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading retail business in Niagara Falls is seeking a Customer Account Advisor to build relationships with customers and manage lease agreements. Responsibilities include maintaining customer accounts, assisting with payments, and handling merchandise returns. The ideal candidate will have excellent communication skills, at least 2 years of retail experience, and a high school diploma. Competitive benefits and opportunities for advancement offered.

Benefits

Paid time off

Team Member purchase discounts

Qualifications

• At least 18 years old in Canada with a valid Driver's License.
• Two years of retail/customer service experience preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain updated customer information and document all payment appointments.
• Direct contact with customers for lease agreement renewals.
• Assist the Customer Account Manager in achieving goals.

Skills

Customer relations

Empathy

Multi-tasking

Negotiation

Organization

Education

High School diploma or equivalent

Job description

A leading retail business in Niagara Falls is seeking a Customer Account Advisor to build relationships with customers and manage lease agreements. Responsibilities include maintaining customer accounts, assisting with payments, and handling merchandise returns. The ideal candidate will have excellent communication skills, at least 2 years of retail experience, and a high school diploma. Competitive benefits and opportunities for advancement offered.