Customer Care & Order Support Specialist

BearCom Canada; Red Deer; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading wireless solutions provider in Red Deer, Alberta, is seeking a Customer Service Representative to provide quality service, assist customers with inquiries and troubleshoot issues. Ideal candidates should be team players with strong customer service skills and flexibility to multitask. The role offers highly competitive compensation, medical and dental benefits, and opportunities for professional growth and training.

Benefits

Highly Competitive Compensation

Medical, Dental, and Vision Insurance

Paid Vacation & Time Off

Tuition Reimbursement

Company Matched RRSP Plan

Qualifications

• Must be PC literate and familiar with the Internet.
• Good aptitude in solving customer service issues.
• Ability to work as a team player.

Responsibilities

• Answer and respond to incoming customer calls/inquiries.
• Verify accuracy of packing slips for orders being processed.
• Quality control for accuracy of products pulled for orders.
• Assist customers and troubleshoot inquiries related to products and services.
• Handle shipping and track customer shipments.

Skills

PC literate

Customer service issue resolution

Professional telephone procedures

Team player

Multitasking

Job description

A leading wireless solutions provider in Red Deer, Alberta, is seeking a Customer Service Representative to provide quality service, assist customers with inquiries and troubleshoot issues. Ideal candidates should be team players with strong customer service skills and flexibility to multitask. The role offers highly competitive compensation, medical and dental benefits, and opportunities for professional growth and training.