Customer Care Coordinator

ParaMed Home Health Care; Kitchener; On-site; CAD 40,000 - 50,000; Full time

Job summary

A healthcare service provider in Kitchener seeks a Customer Care Representative to act as the primary contact for clients and field staff. The role involves answering calls, providing customer service, and triaging issues. Ideal candidates have strong customer service skills, experience in office environments, and excellent communication abilities. This position offers flexible scheduling and health benefits, allowing you to help those in need and make a positive impact in the community.

Benefits

Flexible scheduling

Health and dental benefits

Satisfaction of helping others

Competitive compensation

Qualifications

• At least one year of administrative or office experience preferred.
• Ability to manage emotionally charged situations effectively.
• Experience with software scheduling is an asset.

Responsibilities

• Answer all incoming calls.
• Provide one-call service solutions where applicable.
• Triage calls to appropriate desks.

Skills

Customer service skills

Telephone etiquette

Multitasking

Communication skills

Compassion and diplomacy

Proficiency with computers

Education

Completion of post-secondary education

Tools

Microsoft Office

Job description

Job Description

Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the primary point of contact for clients and field staff. Responsible for providing superior customer service skills as they match clients in need of care to appropriate field staff.

Ideal Candidate

• I always provide the highest level of customer service.
• I have exceptional telephone etiquette.
• I can handle stressful and emotionally charged situations while maintaining a high level of customer service.
• I am a good listener, and can communicate well, both written and verbally.
• I have a strong desire to help others through public service.
• I have experience with multitasking in a busy environment.
• I have proficiency with computers, and have experience with Microsoft Office products.

Hours of Work

Full Time Days. Must be available for an 8-hour shift anytime between 6am to 10pm on weekdays & alternating weekends.

Perks to the Position

• Flexible scheduling
• Health and dental benefits
• Satisfaction of helping those in need
• Competitive compensation

Qualifications

• Completion of post-secondary education is an asset.
• One year of administrative or office experience is preferred.
• Intermediate software skills are required; software scheduling experience is also an asset.
• Superior Customer service skills are necessary.
• Ability to effectively communicate both through oral and written mediums.
• Demonstrate compassion, tact and diplomacy when interacting with clients and their families.

Responsibilities

• Answering all incoming calls.
• Provide one-call service solution where applicable.
• Triage the calls to forward to appropriate desk for response.
• Provide a compassionate and understanding approach to client concern.
• Feel good knowing you are making a difference in the lives of those that we provide care.

We are committed to providing an accessible and inclusive hiring process. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Time Type

Full time

Join us as we continue our 40-year tradition to help people live better and provide the most compassionate care possible! Join a winning team and let’s succeed together!

ParaMed Home Health Care accommodates the needs of job applicants throughout its recruitment and selection processes upon request.