Customer Care Champion: End-to-End Orders & Service

dsm-firmenich; Ayr; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global leader in customer care is looking for a Customer Care Specialist in Ayr, ON, Canada. In this role, you will manage the entire order fulfillment process, acting as the main point of contact for customers. The ideal candidate should have 2-5 years in Customer Care or Supply Chain, strong Microsoft Office proficiency, and collaborative skills. This position offers an exciting opportunity to make a significant impact within a sustainable and innovative company.

Benefits

Unique career paths across health, nutrition and beauty

Growth opportunities

Collaborative team environment

Qualifications

• 2–5 years in Customer Care, Supply Chain, or logistics is preferred.
• Strong Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint).
• Experience in leading teams or projects is a plus.

Responsibilities

• Manage end-to-end order fulfillment including entry, tracking, and reconciliation.
• Serve as primary customer liaison for inquiries and complaints.
• Monitor and report KPIs, contribute to customer-centric initiatives.

Skills

Customer Care experience

Team collaboration

Proficiency in Microsoft Office

Bilingual skills

Education

Post-secondary education or equivalent business experience

Tools

SAP (Sales & Distribution module)

Job description

A global leader in customer care is looking for a Customer Care Specialist in Ayr, ON, Canada. In this role, you will manage the entire order fulfillment process, acting as the main point of contact for customers. The ideal candidate should have 2-5 years in Customer Care or Supply Chain, strong Microsoft Office proficiency, and collaborative skills. This position offers an exciting opportunity to make a significant impact within a sustainable and innovative company.