Customer Care Assistant

McDonald’s; Southwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A popular fast-food chain is looking for a Customer Care Assistant to join its team in Southwestern Ontario, Canada. This full-time position offers a guaranteed minimum number of hours and involves supporting customers in creating a welcoming atmosphere. Candidates should be friendly, possess good communication skills, and work well in a busy environment. The role includes assisting families, maintaining cleanliness, and communicating customer feedback. Competitive hourly pay between £9.52 and £12.26 is provided, along with holiday pay, meal allowances, and employee discounts.

Benefits

Holiday pay

Meal allowance

Employee discounts

Access to wellbeing and support programmes

Training and transferable skills development

Flexible working options

Qualifications

• Comfortable speaking with customers.
• Able to stay energetic and focused throughout shifts.
• Previous customer-facing experience is helpful but not essential.

Responsibilities

• Support customers in the dining area.
• Maintain high standards of cleanliness across dining areas.
• Assist families and children with activities.
• Support special events and customer-focused activities.
• Communicate regularly with managers about customer satisfaction.

Skills

Friendly and approachable demeanor

Good communication skills

Ability to work in a team

Positive attitude

Energetic and focused

Job description

• Permanent, full time
• Guaranteed minimum hours
• Pay £9.52 to £12.26 per hour

• McDonald’s is recruiting a Customer Care Assistant to join its restaurant team in Elgin.
• This role suits someone who enjoys working with people, takes pride in keeping customer areas welcoming, and works well in a fast paced environment.

The role

You will support customers in the dining area and help create a warm, welcoming atmosphere.

You will assist families and children, including handing out activity items where appropriate.

You will maintain high standards of cleanliness across dining areas and customer facilities.

You will support special events and customer focused activities in the restaurant.

You will communicate regularly with managers about customer satisfaction and any issues raised.

You will work closely with the wider team to ensure smooth day to day operations.

Working pattern

This is a full time role with guaranteed minimum hours.

Shifts will be scheduled to meet restaurant operating hours.

What we are looking for

You will be friendly, approachable, and comfortable speaking with customers.

You will work well as part of a team in a busy environment.

You will have good communication skills and a positive attitude.

You will be able to stay energetic and focused throughout your shift.

Previous customer facing experience is helpful but not essential.

What is on offer

Hourly pay between £9.52 and £12.26.

Holiday pay.

Meal allowance and employee discounts.

Access to wellbeing and support programmes.

Training and transferable skills development.

Flexible working options depending on availability.

How to apply

Apply through the employer’s recruitment portal