Customer Care Advisor - Halifax, October 2026

Scotiabank; Halifax; Hybrid; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Employee banking perks

Personal days

Extensive benefits

Global Tuition Program

Job summary

Scotiabank in Halifax is hiring a Customer Care Advisor for a hybrid role starting October 2026. You will handle inbound calls from customers and branches, offer product information, and resolve issues to ensure a positive banking experience.

Your strong communication skills, high school diploma, and customer-service mindset will help you identify needs, provide tailored solutions, and navigate multiple systems while representing the Scotiabank brand with professionalism.

Qualifications

• High school diploma or equivalent.
• Experience in customer-focused roles.
• Strong computer skills and ability to multitask.
• Willingness to work in a hybrid role and flexible hours.

Responsibilities

• Take inbound calls from customers and branches to provide information.
• Lead interactions to offer valuable advice on banking products.
• Identify customer banking needs and deliver customized solutions using internal resources.
• Respond to complaints and guide customers through basic troubleshooting.

Skills

Communication

Customer service

Multitasking

Hybrid work

Education

High school diploma

Tools

CRM software

Job description

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Title: Customer Care Advisor - Halifax, October 2026

Requisition ID: 272043
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Looking for a hybrid role? We have the job for you! We want you to join our team and have the ability to work the way you want! Hybrid means we are flexible on where you work during the week. You will be required to come into the office for a minimum amount of time and certain requirements will need to be in place – read more to find out.

Who we are:

The Scotiabank Customer Contact Centre team is at the heart of our operations. Our Canadian Banking Contact Centres (CBCCs) are based out of six locations in Canada, Mexico, Colombia, and Dominican Republic.

Our key guiding purpose, For every future, articulates why we do what we do. Our all-inclusive culture empowers our employees to make decisions that are best suited for their careers.

Together, we make a difference by harnessing the limitless potential that diversity offers.

At CBCC, you’ll have the opportunity to build a unique career with an inclusive, award-winning workplace that delivers superior customer experiences. You’ll be part of a team that is leading the future of banking.

What You Will Be Doing:

• You’ll use the knowledge of our products and services to lead interactions with our Canadian Banking customers to offer them valuable advice.
• Take Inbound phone calls, from our customer and branches, to provide useful information and ensure customers are satisfied with our products and services.
• Excel at identifying customer banking needs, providing customized solutions by using accessible resources, navigating through multiple systems.
• Respond to complaints and walking customers through basic troubleshooting or set up processes.

Skills and traits – What you bring and what you will learn:

• You’re passionate about customer service and have experience in customer-focused roles
• Your self-directed, performance-oriented approach will allow you to resolve immediate customer enquiries, while your natural curiosity and focus on improving things will lead you to identify new opportunities to maximize the customer experience.
• You know your way around a computer and can easily multitask between numerous internal platforms, while dealing directly with your customers.
• You have a high school diploma (or a recognized equivalent)
• You’re comfortable connecting with customers over the telephone to make the customer experience uniquely personal and champion the Scotiabank brand.

Perks you can look forward to

• Employee banking fees privileges
• Pre-assigned allotted personal days to help with personal and cultural commitments
• An extensive suite of customizable benefits
• Opportunities for long term savings (employee share program, RRSPs, pension)
• Access to thousands of internal learning courses
• Global Tuition Program
• Our Customer Contact Centre is located at 5201 Duke Street, Halifax, Nova Scotia, Canada B3J 1N9
• Position Start Date: October 13, 2026
• Position Status: Full-time (37.5 hours)

Must be available to attend training for a total for 11 weeks.

We are seeking flexibility from candidates, as work schedules can be anytime within our hours of operation. Currently, we are seeking candidates available to work for shifts Sunday to Friday between the hours of 9.00 am to 10.00 pm (ADT) with potential shift start times every hour from 9.00 am to 2.00 pm (EDT).

Regular, ongoing work schedules will be finalized with new employees approximately 4 weeks before the end of training.

Work From Home/Hybrid:

If you meet a variety of criteria, which includes but not limited to private workspace & completion of mandatory learnings. Working on-site is also a possibility for employees.

Location(s): Canada : Nova Scotia : Halifax
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

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