Customer Care Advisor

Integratedcooling; Grande Prairie; On-site; CAD 40,000 - 55,000; Full time

Job summary

A utility services firm in Grande Prairie is looking for a Customer Care Advisor to engage with customers, provide solutions, and handle inquiries. Ideal candidates should have at least 2 years of experience in customer service or related fields, along with strong communication skills. The role requires troubleshooting technical issues and ensuring customer satisfaction. Employee benefits and a collaborative work environment are highlighted.

Qualifications

• Minimum of 2 years experience in a similar role.
• Experience in customer service, technical support, or sales.
• Excellent verbal and written communication skills.

Responsibilities

• Engage with residential and business customers to provide solutions.
• Troubleshoot and resolve technical issues.
• Handle account setup, deactivation, and billing inquiries.

Skills

Communication skills

Customer service

Technical support

Sales

Problem-solving

Job description

About the Company

Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are built on a foundation of Courage, Curiosity, Compassion and Humility. And the truth is… we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.

Job Summary

We are seeking a reliable, and customer-focused Customer Care Advisor to join our growing team. We are looking for someone energetic, outgoing, and driven to exceed customer expectations. The ideal candidate will bring a strong background in customer service, technical support, and sales, preferably with call center experience and a passion for creating positive customer experience.

What you will be doing

• Engage with residential and business customers via phone, email, and chat to provide solutions related to product knowledge, billing, collections, technical support, and retention.
• Troubleshoot and resolve technical issues, including Wi‑Fi connectivity and service interruptions.
• Guide customers through service upgrades and activate new features as needed.
• Retain customers by offering solutions and alternatives during cancellation inquiries.
• Handle account setup, deactivation, billing inquiries, and payment processing.
• Document customer interactions and updates accurately in the CRM system.
• Follow up with customers to ensure satisfaction and build long‑term relationships.
• Participate actively in ongoing training and skill development sessions.
• Stay informed about product updates, promotions, and new services.
• Consistently meet or exceed key performance metrics for customer satisfaction and service quality.
• Handle inbound sales calls and close service agreements when appropriate.

What we are looking for

• A minimum of 2 years experience in a similar role.
• Experienced in customer service, technical support, or sales.
• Excellent communication skills, both verbal and written.
• Strong organizational and time management abilities.
• Confident problem‑solver with strong attention to detail.
• Comfortable managing multiple tasks in a fast‑paced environment.
• Team player with the ability to work independently.
• Adaptable and responsive to changing business needs.

What We Offer

At Canadian Fiber Optics Corp. our priority is our employees. The “work‑hard‑play‑hard