Customer Business Manager - Impulse Channel (12 Month Contract)

Ferrero; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

Ferrero, a global leader in confectionery products, is seeking a Customer Business Manager for a 12-month contract. Based in the Greater Toronto area, this role demands strategic leadership in business planning, customer management, and driving promotional activities within key customer accounts. Candidates must possess a Bachelor’s Degree and a strong background in account management within a CPG environment, showcasing skills in negotiation and relationship building.

Qualifications

• 4+ years of Account Management experience, preferably in CPG.
• Ability to develop strong customer relationships.
• Skills in planning and implementing sales promotion programs.

Responsibilities

• Lead business planning and management for customer portfolios.
• Execute strategies to maximize trade promotional activities.
• Develop customer relationships and manage volume forecasting.

Skills

Communication

Negotiation

Presentation

Financial Literacy

Education

Bachelor’s Degree

Job description

Customer Business Manager - Impulse Channel (12 Month Contract)

This position is remote, but preference is for the role to be based in the Greater Toronto area as you will be in the office once a week to participate in meetings. Our corporate office is located at 100 Sheppard Avenue East, North York, ON M2N 6N5, conveniently located within walking distance to public transit.

Company Description:

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

About the Role:

We are looking for a Customer Business Manager for a 12-month contract. In this role, you will be responsible for leading all facets of business planning and management to achieve targets within a portfolio of customers including a distributor, convenience and grocery banners. You will work within company strategies and policies to optimize Ferrero Canada distribution, display and promotion activities across all banners and build successful seasonal programs to drive Ferrero sales, market share and profitability. The Customer Business Manager will build annual strategic customer plans in order to deliver superior results against net sales, trade spend and sales fundamentals objectives.

Key Responsibilities:

• Strategic Business Development
  • Employ the tools and practices of: Fact Based Selling, Category Management and ROI analysis to fuel profitable top and bottom-line growth
  • Identify opportunities, gaps and risks and translate them into recommendations to drive volume and profit
• Execute strategies to maximize profitable trade promotional activity (i.e. Flyer ads, Display and Customer specific promotional activities)
• Manage a Distributor and support their sales development through product education, promotional & trade planning and internal collaboration
• Develop Customer relationships with key contacts across departments and levels
• Manage Volume, Trade Forecasting and Budget

Who we are looking for:

• Bachelor’s Degree is required
• 4+ years of Account Management experience; preferably within a CPG environment
• Demonstrated experience working effectively with a wide range of constituencies in a diverse community (wholesale suppliers and retail customers)
• Ability to develop and foster strong customer relationships and a cooperative environment
• Solid communication, negotiation, presentation and basic financial literacy skills
• Demonstrated experience in planning, organizing and implementing a range of sales promotion programs and/or events

Diversity Statement:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

Ferrero North America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Accommodation:

Ferrero Canada will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise the HR Representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.

About the company

Ferrero SpA, more commonly known as Ferrero Group or simply Ferrero, is an Italian manufacturer of branded chocolate and confectionery products, and the second biggest chocolate producer and confectionery company in the world.

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