Customer Advisor (Italian-speaking) - Streaming Service - Remote

Concentrix; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global technology and services leader is seeking a Customer Advisor to assist viewers via phone and chat, providing support on account inquiries and technical issues. Ideal candidates are proficient in Italian and fluent in English, with a passion for the entertainment industry. This role offers full-time with competitive salary and performance bonuses, along with remote work options in Portugal.

Benefits

Competitive salary

Performance bonus

Full paid training

Career development programs

Qualifications

• Native or proficient in Italian and fluent in English.
• Passionate about the entertainment and media industry.
• Demonstrate excellent communication skills coupled with empathy.

Responsibilities

• Assist viewers through phone and/or chat regarding their inquiries.
• Provide account and application support to viewers.
• Provide technical support and troubleshooting.

Skills

Proficient in Italian (C2)

Fluent in English (B2)

Excellent communication skills

Familiarity with digital streaming services

Job description

Overview

Experience the power of a game-changing career

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Advisor in Portugal (remote) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Advisor, you will:

• Assist viewers through phone and/or chat regarding their inquiries
• Provide account and application support to viewers namely about software functionality
• Provide technical support and troubleshooting of system configurations and network settings
• Provide accurate and real-time answers to viewers’ inquiries
• Contribute to creating brand engagement for our Client

Your qualifications

Concentrix is a great match if you:

• Are native or proficient in Italian (C2) and fluent in English (B2)
• Are passionate about the entertainment and media industry
• Demonstrate excellent communication skills coupled with empathy and team spirit
• Are familiar with digital streaming services and devices
• Have a positive and can-do attitude

If you feel you don’t check every box, we still encourage you to apply. We\'ll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client\'s needs)
• Competitive salary and performance bonus
• Remote work in Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you\'ll be working on
• Career development programs

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Equal opportunity

Concentrix is an equal-opportunity employer

We\'re proudly united as one team, one company, globally. We\'re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location:

PRT Work From Home - Direct

Language Requirements:

Italian (Required)

Time Type: