Customer Account Specialist III, Customer Assistance

TD; Canada; On-site; CAD 52,000 - 75,000; Full time

Job summary

A major banking institution is seeking a dedicated customer service representative for their contact center in Markham, Ontario. The ideal candidate will have exceptional listening skills, a high school diploma, and a passion for assisting customers. You will resolve inquiries through inbound and outbound calls while achieving performance objectives. Join a supportive team environment with opportunities for ongoing training and development.

Benefits

Career development conversations

Competitive benefits plan

Ongoing training programs

Qualifications

• High professional manner with sound judgment.
• Ability to multitask and navigate through computer systems quickly.
• Digital literacy across a broad range of devices.

Responsibilities

• Provide outstanding customer service experience.
• Resolve customer inquiries efficiently at the first point of contact.
• Participate in ongoing training and coaching.

Skills

Exceptional listening skills

Customer service

Time-management

Problem-solving

Flexibility

Education

High School Diploma or equivalent

Tools

Computer systems

Job description

Work Location

Markham, Ontario, Canada

Hours & Pay

Hours: 37.5

Pay Details: $52,700 - $74,400 CAD

Department Overview

At TD Canada Trust (TDCT) Customer Assistance, we collect on a variety of products that include personal and small business banking arrears such as credit cards, overdraft, personal loans, unsecured line of credit, mortgages, home equity line of credit, bridge loans, auto finance loans, small business vehicle lending, and early‑stage delinquency. Our role is to work with customers to help them resolve their financial difficulties while collecting the funds owed to TD. Alongside caring colleagues and supportive leaders, you'll make a meaningful difference to our business, our customers, and our communities.

Job Details

As the voice of TD, you'll be passionate about understanding our customers. Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers through inbound and outbound calls and consistently deliver legendary customer service by providing each caller with the right advice to meet their unique banking needs.

What You’ll Do

• Make people’s day: strive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions.
• Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
• Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
• Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.

Where You’ll Work

After completing in‑person training and onboarding sessions, you’ll work primarily off‑site. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace. Your remaining time will be spent at a TD location for in‑person team events and experiences. The hiring manager will provide more information about how this works for their team.

Job Requirements

What You Need to Succeed

• High School Diploma or equivalent
• Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns.
• Must display a high professional manner, along with sound judgment, time‑management, and decision‑making skills.
• Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
• Digital literacy across a broad range of devices (e.g., desktops, laptops, headsets, etc.)
• Flexibility, resiliency, and a positive attitude when responding to challenging situations.
• Expected to meet the needs of customers by offering advice based on their total financial situation and possessing a thorough knowledge of customer life cycle needs.
• Previous collection, credit, or call‑center and banking experience is an asset.
• Ability to work both independently and as part of a team.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Training & Onboarding

We will provide training and onboarding sessions at 3500 Steeles Ave East, Markham ON, for 6 weeks to ensure you have everything you need to succeed in your new role.

Start Date

January 5th 2026

Interview Process

Hiring manager will reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

National Occupation Classification (NOC)

14201 – Banking, insurance, and other financial clerks (NOC)

Language Requirement (Quebec only)

Sans Objet