Customer Account Specialist

Quebecor Inc.; Canada; Remote; CAD 35.000 - 55.000; Vollzeit

Benefits dieser Stelle

Health & dental benefits

Pension matching

Wellness program

Employee Assistance Program

Device subsidy

Discounts on Freedom products/services

Zusammenfassung

Quebecor Inc. in Canada is seeking a customer service professional for a 100% work-from-home role with Freedom Mobile, part of the Quebecor family.

You will handle mobile service queries, assist with billing, and promote products to ensure strong customer experiences. We offer a supportive environment and opportunities for growth within the Quebecor family.

Qualifikationen

• You've demonstrated your customer service prowess in retail, sales, or call center settings.
• Exceptional interpersonal and communication skills are second nature to you.
• Proficient in navigating multiple computer systems and tools, including billing systems, internal platforms, and Microsoft Office.
• Self-motivated and adaptable, you thrive in dynamic, fast-paced environments.
• Skilled in engaging customers by asking insightful questions to fully understand and meet their needs.
• Armed with a “can-do” attitude, your customer-focused approach helps you handle challenging situations with sincerity and integrity.

Aufgaben

• Customer Interaction: Engage with our Mobile service users to handle basic queries and troubleshooting.
• Value Optimization: Guide customers through our product portfolio to find best solutions.
• Brand Advocacy: Become a trusted voice of our brand, showcasing knowledge of offerings.
• Performance Excellence: Aim high and contribute to team goals in a spirited environment.

Kenntnisse

Customer service

Communication skills

Tech-savvy

Resilience

Needs assessment

Positive attitude

Tools

Microsoft Office

Billing systems

Internal platforms

Jobbeschreibung

At Freedom , we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo.

Does that sound like you? We’d love to meet you.

Job Description

At Freedom Mobile, we're not just a team, we're a community dedicated to providing exceptional service with a personal touch. Our commitment runs deep—24/7/365—to ensure our customers always have a helping hand whenever they need it.
In this pivotal role, you will be at the heart of our operations, ensuring every interaction is handled with precision and empathy. Here’s what a typical day looks like:

• Customer Interaction:Engage with our Mobile service users to handle everything from basic account queries to technical troubleshooting, ensuring every customer feels valued and understood.
• Value Optimization:Guide customers through our extensive product portfolio to find the best solutions that enhance their experience and satisfaction.
• Brand Advocacy:Become a trusted voice of our brand, showcasing your deep knowledge of our offerings and instilling confidence in our customers.
• Performance Excellence:Aim high and exceed not just the expectations set for individual performance but also contribute to team goals in a spirited environment.

Qualifications

• Experienced:You’ve demonstrated your customer service prowess in retail, sales, or call center settings.
• Communicator: Exceptional interpersonal and communication skills are second nature to you.
• Tech-Savvy:Proficient in navigating multiple computer systems and tools, including billing systems, internal platforms, and Microsoft Office.
• Resilient:Self-motivated and adaptable, you thrive in dynamic, fast-paced environments.
• Insightful:Skilled in engaging customers by asking insightful questions to fully understand and meet their needs.
• Positive:Armed with a “can-do” attitude, your customer-focused approach helps you handle challenging situations with sincerity and integrity.

*** This position is 100% ‘work from home’ and you will need to have a suitable working environment (quiet, private, sufficient internet etc).

• Salary: Commensurate with qualifications and experience.
• Take advantage of a customizable health & dental benefits program and opportunities for company-matched pension (according to position).
• Promote your health with the wellness program, which focuses on physical, psychological, financial, and social health.
• Benefit from the Employee Assistance Program for you and your family, including Virtual Healthcare.
• At Freedom, we recognize your great work through a device subsidy and discounts on Freedom products & services.
• Participate in projects that make an impact and take on challenges that will allow you to surpass yourself.
• Develop your full potential and imagine what you can become within Quebecor’s family through our various career opportunities.
• This posting is for an existing vacancy.

Check out our Activity Report for an overview of the projects to which you could contribute !

We are committed to creating and maintaining an accessible, equitable and inclusive workplace that reflects the diversity of the community to which we belong. We strive to provide a work environment where each individual is valued and respected for who they are and can realize their full potential. We're eager to discover all the qualities that make you unique!

We are happy to make accommodations to promote accessibility upon request. If you need an accommodation at any stage of the process, please don't hesitate to let us know when you first contact us.