Customer Account Manager, Strategic Accounts

Versapay; Canada; On-site; CAD 210,000 - 240,000; Full time

Job summary

Versapay is seeking a Customer Account Manager in Canada to maintain and grow a portfolio of existing customers, guiding them through AR automation and payments solutions.

You will work with Customer Success Managers and executives to identify opportunities, expand adoption, and drive revenue growth in a PE-backed, multi-entity environment.

Qualifications

• 7+ years of B2B SaaS sales experience with multi-entity or PE-backed accounts.
• Strong relationship-building and client retention focus.
• Excellent communication, negotiation, and presentation skills.

Responsibilities

• Own and grow a portfolio of existing customers, including complex multi-entity accounts and expansion opportunities.
• Partner with Customer Success Managers to develop coordinated account strategies and drive revenue growth.
• Engage finance, accounting, and IT executives and stakeholders in PE-backed and holding-company accounts to position Versapay effectively.
• Lead the commercial motion within accounts: opportunity identification, qualification, value articulation, proposal development, and negotiations.
• Serve as the primary sales contact to ensure a seamless expansion cycle for customers.
• Track and forecast pipeline activities, providing reliable updates to management.
• Collaborate cross-functionally with Product, Marketing, Solutions Consulting, and Implementation to bring in the right expertise.
• Act as a trusted advisor, identifying inefficiencies and recommending tailored AR/payments solutions.

Skills

B2B SaaS sales

Account management

Stakeholder management

Sales strategy

CRM (Salesforce)

Negotiation

Job description

About Versapay

Versapay turns accounts receivable (AR) into a competitive advantage.

About Versapay

Versapay turns accounts receivable (AR) into a competitive advantage.

Think you might be the next Veep to join? Read on!!

How you’ll make a huge impact here - and on your career:

This is your opportunity to step into a growth-focused role at the intersection of fintech, payments, and customer success. As a Customer Account Manager, you’ll partner with senior finance, accounting, and IT leaders, guiding them through their ongoing digital transformation journey while expanding their use of Versapay’s payments and AR automation solutions. Many of these customers are PE-backed with multi-entity and holding-company structures, so you’ll also build relationships beyond the finance office, with operating partners, managing directors, and portfolio operations leaders at the sponsor or holding-company level. Rather than the traditional hunt, you’ll own and grow a portfolio of existing customers, building long-term relationships, dentifying new value opportunities, and collaborating closely with Customer Success Managers to unlock expansion. You’ll have deep support behind you: CSMs, Product Experts, Solution Consultants, and even our leadership team, ensuring you’re set up to deliver meaningful outcomes for customers and measurable growth for Versapay.

Join us and help our customers scale smarter while accelerating your career in one of the most impactful areas of fintech.

What You'll Do

• Own and grow a portfolio of existing customers, including complex multi-entity accounts, identifying opportunities to expand adoption of Versapay’s payments, AR automation, collaboration, and cash application solutions.
• Partner closely with Customer Success Managers to develop coordinated account strategies and execute strategic account plans that drive customer outcomes and revenue growth.
• Engage finance, accounting, and IT executives, along with the stakeholders around them in PE-backed and holding-company accounts such as operating partners, managing directors, portfolio operations leaders, and shared services leaders, to understand their priorities, challenges, and transformation goals, positioning Versapay as a critical partner in increasing efficiency and accelerating cash flow.
• Lead the commercial motion within your accounts, including opportunity identification, qualification, value articulation, proposal development, and commercial negotiation, selling top-down at the finance leadership level and, where relevant, at the sponsor or holding-company level.
• Serve as the primary point of contact for all sales-related activities, ensuring customers have a seamless experience throughout the expansion cycle.
• Track and forecast pipeline activities, providing reliable updates to management and ensuring full visibility across customer stakeholders.
• Collaborate cross-functionally with Product, Marketing, Solutions Consulting, and Implementation to bring the right expertise to each opportunity.
• Act as a trusted advisor, teaching best practices, uncovering inefficiencies, and recommending tailored solutions that reduce manual work, strengthen controls, and increase the speed and volume of payments.

What You'll Bring To The Team

• 7+ years of B2B SaaS sales experience, including ownership of complex, multi-entity or PE-backed accounts and comfort navigating stakeholders beyond finance, such as operating partners, managing directors, and portfolio operations leaders.
• Experience managing and growing existing accounts, with a strong focus on relationship building and client retention.
• Excellent communication, negotiation, and presentation skills, with the ability to articulate value propositions effectively.
• Able to close complex, mid-market deals without executive sponsorship.
• A competitive attitude with an aptitude for developing your own business opportunities and seeing them through to final sale.
• Strong track record of success crushing sales quotas and comfortable closing deals with an average selling price of $50K+.
• Great energy that people gravitate toward and the ability to sell the vision of digital transformation in the invoice-to-cash process to create a customer-centric experience for clients’ end-customers.
• A Challenger: able to lead with commercial insight, teaching your customers, tailoring your conversations, and taking control of the sales process.
• A natural learner: curious, confident, and enthusiastic. You love to ask questions and deeply understand your customer’s problems.
• Well organized and able to handle managing a lot of moving pieces at once, coordinating internal teams to bring the best that Versapay can offer to your clients.
• Process-oriented and an expert at maintaining excellent pipeline hygiene and accurate forecasting.
• A bias toward action, love to dive in and get stuff done, overdelivering on expectations and creating plans to close gaps in the forecast as they arise.
• Proficiency in CRM software (e.g., Salesforce) and the Microsoft Office suite and experience using Sales Engagement Platforms (Salesloft, Outreach, HVS, etc.).

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

OTE ranges from 210k-240k CAD