Customer Account Executive II (Account Manager)

Nitro; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A global SaaS leader is seeking a Mid-Market Customer Account Executive to enhance existing customer relationships and increase revenue growth. The role requires a strong background in sales, excellent communication abilities, and a customer-focused approach. This position offers a hybrid work model with comprehensive benefits, emphasizing work-life balance and collaboration. Successful candidates will be dedicated to making customers successful and driving strategic business initiatives.

Benefits

Flex Time Off

Hybrid Work

Comprehensive benefits package

Pension/401k matching

Qualifications

• 2+ years of quota-carrying sales experience in retention/expansion.
• Demonstrated ability to find and manage high-level business.
• Ability to include multiple partners in business closure.

Responsibilities

• Drive existing customer relationships and ensure they achieve their full investment potential.
• Develop and execute on a strategic plan for the territory.
• Listen to market needs and share insights with product and marketing teams.

Skills

Quota-carrying sales experience

Excellent communication skills

Negotiation skills

Forecasting skills

Assessing business opportunities

Team player

Creative mindset

Fluent English

Job description

Customer Account Executive II (Account Manager)

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

How We Work:

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

• One team, One mission Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
• Own it We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
• Accountable to our customers We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
• Excellence in execution Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results.
• Be bold, fail fast, learn faster We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

The Role:

We are looking for a Mid-Market Customer Account Executive to join our retention & expansion team in acting as a trusted adviser and bringing value to our customers in North America. You will be responsible for executing the sales strategy, effectively engaging existing customers, identifying their needs, and selling appropriate Nitro solution to meet those needs. You will be dedicated to making our customers successful and seek out opportunities for revenue growth. This role represents a significant opportunity for an experienced SaaS Sales Professional to join a rapidly expanding global sales organization.

Your impact:

• Develop a strong understanding of customers and serve as a trusted advisor.
• Drive existing customer relationships and ensure customers are achieving the full potential of their current investment (leverage customer relationships to expand the usage of Nitro within new teams and departments).
• Drive the business forward by expanding revenue within the current customer base, by prospecting and building a pipeline, while building strong personal relationships with existing customers.
• Develop and execute on a strategic plan for the territory and create a reliable forecast.
• Embrace a growth mindset and inspire those around you to perform at a higher level while effectively leveraging resources.
• Work to develop and circulate the set of best practices that will be the foundation of this growing team.
• Partner cross-functionally within Nitro (and with channel partners, as required) to gather data, drive product adoption, and ensure customers leverage the solution to achieve full business value.
• Listen to the needs of the market and share with the product and marketing teams.

What we are looking for:

• 2+ years of quota-carrying sales experience (retention/expansion)
• Experience carrying a revenue/bookings target with the ability to develop compelling strategies that deliver results.
• Excellent communication, negotiation, and forecasting skills.
• Demonstrated ability to find and manage high-level business in an evangelistic sales environment.
• Ability to assess business opportunities and read prospective buyers.
• Ability to orchestrate the closure of business with an accurate understanding of customer needs.
• Ability to include multiple partners and members of the company management team to position company products against direct and indirect competitors.
• A team player.
• Creative Mindset.
• Fluent English (French and/or Spanish are a bonus).

Why Nitro?

Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we also proudly offer a few additional initiatives to future Nitronauts:

Benefits:

Flex Time Off Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.

Hybrid Work Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.

Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

eEO statement: Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.