Custodial Services Supervisor - YWG

Equans Services Canada & US; Winnipeg; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Group insurance

Group pension plan

Work-life balance

Career development

Diverse workplace

Job summary

Equans Services Canada & US is seeking a Custodial Services Supervisor at Winnipeg Richardson International Airport. This frontline leadership role directs daily custodial operations to keep facilities clean, safe, and welcoming, while guiding staff, managing schedules, and ensuring health and safety compliance.

You will drive service quality, support onboarding and training, and coordinate with maintenance, security, and client representatives to resolve issues and improve performance.

Qualifications

• Minimum 3 to 5 years of experience in custodial services, janitorial operations, or facility services.
• Minimum 1 to 3 years of supervisory or leadership experience.
• Strong knowledge of custodial cleaning methods, sanitation standards, and floor care programs.
• Experience operating and overseeing commercial cleaning equipment (auto-scrubbers, burnishers, vacuums, carpet extractors).

Responsibilities

• Supervise, assign, and monitor the work of custodial staff to meet standards.
• Provide leadership, coaching, training, and performance feedback to custodial team members.
• Develop, maintain, and optimize cleaning schedules for routine and deep cleaning tasks.
• Conduct regular inspections and quality audits using inspection tools and reporting systems.
• Ensure compliance with occupational health, safety, environmental, and site-specific requirements.
• Monitor the safe operation, storage, cleaning, inspection, and maintenance of custodial equipment.
• Collaborate with maintenance, operations, security, and client representatives to coordinate activities.
• Investigate and respond to custodial service requests, concerns, and complaints.
• Support onboarding and ongoing training related to cleaning procedures and safety.
• Maintain accurate records related to inspections, training, incidents, and operational activities.
• Monitor inventory levels and ensure availability of supplies.
• Participate in emergency response activities.
• Promote industry best practices for quality and safety.

Skills

Leadership

Communication

Customer service

Client relations

Problem solving

Conflict resolution

Adaptability

Safety commitment

Tools

Microsoft Office

Inspection management systems

Job description

We are looking for a Custodial Services Supervisor!

Winnipeg Richardson International Airport (YWG)

Bouygues Energies and Services Canada is now part of the Equans group, a world leader in the energy and services industry. The Group operates in 20 countries, with 90,000 employees working on 5 continents. Equans is a Bouygues group company. Equans designs, installs, and delivers customized solutions to improve its customers’ equipment, systems and technical processes and optimize their use in the context of their energy, industrial and digital transitions. Equans is a Bouygues group company. Active in Canada and the United States for more than 30 years, Equans Services is the partner of businesses, industries and institutions that want to move towards more connected buildings, manage their facilities efficiently and reduce their carbon footprint. We design, implement, and maintain custom solutions to improve our customers’ facilities, systems, and infrastructures. To learn more, visit www.equansservices.com/en.

Job Summary

The Supervisor, Custodial Services is responsible for leading daily custodial operations to ensure facilities remain clean, safe, hygienic, and welcoming for employees, visitors, customers, and building occupants. This position provides direct supervision to custodial employees, coordinates cleaning schedules, monitors service quality, ensures compliance with health and safety requirements, and supports operational excellence through effective workforce, equipment, and supply management. As a frontline leader, the Supervisor promotes a culture of accountability, professionalism, customer service, and continuous improvement while supporting the overall performance of the facility and client satisfaction.

Responsibilities

• Supervise, assign, and monitor the work of custodial staff to ensure all cleaning activities are completed according to established standards.
• Provide leadership, coaching, training, and performance feedback to custodial team members.
• Develop, maintain, and optimize cleaning schedules for routine cleaning, deep cleaning, washroom servicing, floor care, waste removal, and disinfection activities.
• Conduct regular inspections and quality audits using inspection tools and reporting systems.
• Ensure compliance with occupational health, safety, environmental, and site-specific requirements.
• Monitor the safe operation, storage, cleaning, inspection, and maintenance of custodial equipment.
• Collaborate with maintenance, operations, security, administrative teams, and client representatives to coordinate activities and resolve service issues.
• Investigate and respond to custodial service requests, concerns, and complaints.
• Support onboarding and ongoing training related to cleaning procedures, equipment operation, safety requirements, and customer service expectations.
• Maintain accurate records related to inspections, training, incidents, and operational activities.
• Monitor inventory levels and ensure the availability of cleaning supplies and consumables.
• Participate in emergency response activities including spills, severe weather cleanup, water intrusion events, infection control protocols, and post-event cleaning requirements.
• Promote industry best practices that support service consistency, quality control, operational efficiency, and safe work execution.

Requirements / Qualifications

• Authorized to work in Canada.
• Ability to successfully obtain and maintain required background checks and security clearances.
• Minimum 3 to 5 years of experience in custodial services, janitorial operations, or facility services.
• Minimum 1 to 3 years of supervisory or leadership experience.
• Demonstrated ability to supervise diverse teams, assign work, monitor performance, and resolve operational issues.
• Strong knowledge of custodial cleaning methods, sanitation standards, disinfection procedures, and floor care programs.
• Knowledge of WHMIS, Safety Data Sheets (SDS), chemical handling, storage, and workplace safety requirements.
• Experience operating and overseeing commercial cleaning equipment including auto-scrubbers, burnishers, vacuums, carpet extractors, and related equipment.
• Ability to read and interpret work orders, schedules, safety procedures, inspection reports, and operating instructions.
• Strong organizational and time-management skills with the ability to manage changing priorities.
• Proficiency with basic computer applications including Microsoft Office and inspection management systems.
• Strong commitment to professionalism, confidentiality, customer service, diversity, inclusion, and safe work practices.

Skills

• Strong leadership and people-management skills.
• Excellent verbal and written communication abilities.
• Strong customer-service orientation.
• Ability to build positive working relationships with employees, clients, contractors, and stakeholders.
• Strong problem-solving and decision-making capabilities.
• Effective conflict resolution and coaching skills.
• Ability to work in a fast-paced operational environment.
• Strong attention to detail and quality assurance mindset.
• Excellent organizational and planning skills.
• Adaptability and ability to respond effectively to changing operational requirements.
• Commitment to workplace safety and continuous improvement.

What Equans Offers You

• Group insurance;
• A group pension plan;
• Balance between work and personal life;
• Professional and personal development in a company experiencing strong growth;
• A positive working environment characterized by competence, responsibility and innovation;
• Competitive terms of employment and excellent benefit schemes;
• A diverse workplace regarding gender, age and cultural background. We believe in the importance of diversity and inclusion. Equans benefits from an active

Equal employment opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. At Equans, our employees contribute by fully expressing their attributes, skills and personalities, and grasping the opportunity to grow as individuals and to help the company grow. That is why we work hard to identify and uncover our talented employees, developing their potential by empowering them and putting their talents to use.