CSR Key User Specialist

TRUMPF; Oakville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading high-tech company in Oakville is seeking a detail-oriented CSR Key User Specialist to enhance customer service order processing. The role requires experience in customer service and SAP, focusing on system and process improvements. Ideal candidates are analytical, proactive, and able to manage multiple priorities. This position may involve travel to the United States for training. Join a collaborative global team committed to excellence.

Qualifications

• Experience in customer service and/or order management in a B2B environment.
• Understanding of ERP systems in order processing.
• Experience in a systems/process support role is desirable.

Responsibilities

• Serve as the key user for CC Order Processing systems.
• Provide operational support to the customer service team.
• Train and support end users on system processes.

Skills

Customer service experience

SAP order processing

Process improvement

Analytical skills

Communication skills

Interpersonal skills

Tools

SAP

Job description

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

We are seeking a detail-oriented and proactive CSR Key User Specialist to support our Customer Care (CC) Order Processing operations. This role acts as a bridge between the customer service team and system / process improvements, ensuring seamless order management and compliance with company standards. The ideal candidate will have strong experience in customer service, SAP order processing, and a passion for driving process excellence.

Key Responsibilities

• Serve as the key user and subject matter expert for CC Order Processing systems and tools (e.g., SAP).
• Provide day-to-day operational support to the customer service team, troubleshooting system or process issues.
• Coordinate with IT, management and process improvement teams to test and implement system changes or upgrades.
• Train and support end users on system processes, best practices, and new functionalities.
• Monitor order processing workflows to ensure accuracy, efficiency, and timely fulfillment.
• Collaborate cross-functionally with service and Sales teams to resolve order-related issues.
• Assist in standardizing and documenting order management processes.
• Support data integrity efforts, including data entry validation and reporting.
• Participate in global and regional projects as required.
• Travel to the United States will be required for training, collaboration, and project work.

Qualifications

• Proven experience in customer service and / or order management, preferably in a B2B environment.
• Strong understanding of SAP or similar ERP systems, especially in order processing modules.
• Experience as a key user or in a systems / process support capacity is highly desirable.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong analytical and problem-solving skills.
• Ability to work independently and manage multiple priorities.
• Comfortable with occasional international travel, particularly to the United States.

If you’re passionate about customer excellence, process improvement, and being part of a collaborative global team, we’d love to hear from you.