CSR - Customer Service Broker

TEEMA Solutions Group; Markham; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A digital insurance brokerage is seeking Customer Service Brokers to deliver exceptional service and support clients with insurance solutions. Fluency in Cantonese is a significant advantage. The position offers high compensation, flexible working conditions, and opportunities for career advancement within the insurance industry.

Benefits

Competitive salary

Work from home options

Pathway to starting a Branch Office

Qualifications

• Established in the insurance industry or newcomer willing to learn.
• Ability to provide top-notch customer service.
• Interest in innovative solutions and flexibility.

Responsibilities

• Provide exceptional customer service to clients seeking insurance solutions.
• Conduct thorough needs analysis to recommend appropriate insurance products.
• Maintain accurate records of sales activities and client interactions.

Skills

Fluency in Cantonese

Problem solving

Customer relationship management

Job description

Looking for Customer Service Brokers who loves problem solving and nurturing our clients.

Fluency in Cantonese is a big advantage in this role.

Begin Insurance is a digital insurance brokerage currently looking for talented, dynamic brokers who are invested in their trade and in the relationships they have with their colleagues and clients.

Our Mission: Begin makes insurance easy, accessible and accountable to you by leveraging people, expertise and technology - when, where and how you want it.

We offer the most attractive compensation package in the region with a competitive salary for experienced and/or high performing brokers. We want the best possible candidates.

We represent all of the major insurance companies, 17 in total, the most in Canada. As a Broker you can be confident in our rates. We partner with markets other brokerages don't have. We have a distinct competitive advantage in pricing and coverage.

Our culture is what sets us apart. We will be Collaborative, Innovative, Inspired and Accountable

Our office setting is open; our dress is smart casual. We like to have fun! You can also work from home and we will provide the technology.

We offer a unique combination of high salary, work from home, all of the insurance markets, excellent culture. What else could you want?

You are:

An established person in our industry eager for change. You want your ideas heard and you thrive in a dynamic environment. You want the flexibility you need and the technology to support you. You may be looking to work from home or want to take the next step in your career.

-Or-

A newcomer to our industry. You have the ability to nurture relationships with clients and provide top end customer service. We can help you get started.

Not sure you want to be a CSR forever? We also offer a pathway to starting your own business and potential to start your own Branch Office with us. This is a pathway to starting your own brokerage that is very rare in our industry. You could also try your hand at Commission Sales and build your own book of business if you wish.

Responsibilities

• Provide exceptional customer service to clients seeking insurance solutions.
• Conduct thorough needs analysis to recommend appropriate insurance products.
• Utilize strong communication in understanding our client's unique needs.
• Maintain accurate records of sales activities and client interactions.
• Stay informed about industry trends and continuing education.
• Responsible for Customer Service functions of Begin including but not limited to taking general customer service inquiries related to policy changes, payment issues, renewal business, remarketing, cross-selling and cancellations.

If this sounds like something you want to be a part of, please send us your CV and a letter of interest explaining why this appeals to you and how you believe you can help Begin Insurance reach this objective.

On behalf of the entire team, thank you and good luck.