CSA Strategy & Process Manager

Refinitiv; Toronto; Hybrid; CAD 126,000 - 176,000; Full time

Benefits offered by this job

Hybrid Work Model

Flexibility & Work-Life Balance

Career Development

Job summary

Refinitiv (Ontario, Canada) is seeking a CSA Strategy & Process Manager to support pre-onboarding activities for new products and commercial models. You will partner with Product, Revenue Operations, Finance, and Technology teams to define operating models and document requirements for scalable growth.

This role focuses on translating business concepts into actionable plans, facilitating workshops, and maintaining governance artifacts.

Qualifications

• Bachelor's degree in Business, Finance, Operations, Information Systems, or a related field.
• 2–5+ years of experience in Business Analysis, Revenue Operations, Commercial Operations, Sales Operations, Process Improvement, Consulting, or Program Management.
• Experience gathering business requirements and documenting process flows.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication with demonstrated stakeholder management abilities.
• Advanced Microsoft Excel and PowerPoint skills.

Responsibilities

• Support Gate 1 activities by documenting commercial models, product structures, packaging strategies, pricing approaches, and customer journeys.
• Assist in evaluating new products and capabilities for onboarding to the strategic technology stack.
• Conduct research and analysis to identify business impacts, dependencies, risks, and operational considerations.
• Support development of executive-ready materials, status reports, decision logs, and governance documentation.
• Facilitate workshops with business stakeholders to document current-state and future-state processes.
• Create and maintain process maps, workflows, business requirements, and operational design documentation.
• Translate business needs into detailed functional requirements, user stories, and acceptance criteria.
• Support the development and refinement of Azure DevOps epics and features.
• Partner with Product, Sales, Finance, Operations, Customer Success, Architecture, and Technology teams to gather requirements and resolve open questions.
• Track decisions, action items, dependencies, risks, and escalations across multiple initiatives.
• Coordinate stakeholder reviews, approvals, and sign-off activities.
• Identify opportunities to improve business processes, customer experiences, and operational efficiency.
• Support fit-gap analysis between existing capabilities and future-state business requirements.
• Analyze data and operational impacts to support business recommendations.
• Assist with readiness assessments and onboarding handoff activities.
• Maintain project artifacts, requirements, repositories, and governance documentation.
• Support status reporting and program tracking across multiple products and initiatives.
• Support handoff packages for onboarding and implementation teams.
• Ensure traceability between business requirements, process designs, decisions, and solution deliverables.

Skills

Analytical thinking

Stakeholder management

Excel

PowerPoint

Process mapping

Requirements gathering

Education

Bachelor's degree in Business, Finance, Operations, Information Systems, or related field

Tools

Lucidchart

Visio

Azure DevOps

Job description

Job Description

Job Description The CSA Strategy & Process Manager plays a key role within the Commercial Systems Acceleration team, supporting pre-onboarding activities that prepare new products, commercial models, and capabilities for successful implementation on Thomson Reuters' strategic technology stack. This role partners with Product, Revenue Operations, Finance, Customer-to-Cash, Architecture, and Technology teams to define commercial operating models, document business requirements, map future-state processes, identify capability gaps, and support onboarding readiness. The manager helps translate complex business concepts into actionable requirements and implementation plans that enable scalable growth and operational excellence. The successful candidate is naturally curious, highly organized, comfortable navigating ambiguity, and able to connect business strategy with operational execution. They enjoy facilitating discussions, solving complex business problems, and working across diverse stakeholder groups to bring new products and capabilities to market.

Key Responsibilities

Commercial Strategy & Pre-Onboarding Support

• Support Gate 1 activities by documenting commercial models, product structures, packaging strategies, pricing approaches, and customer journeys.
• Assist in evaluating new products and capabilities for onboarding to the strategic technology stack.
• Conduct research and analysis to identify business impacts, dependencies, risks, and operational considerations.
• Support development of executive-ready materials, status reports, decision logs, and governance documentation.

Process Mapping & Business Requirements

• Facilitate workshops with business stakeholders to document current-state and future-state processes.
• Create and maintain process maps, workflows, business requirements, and operational design documentation.
• Translate business needs into detailed functional requirements, user stories, and acceptance criteria.
• Support the development and refinement of Azure DevOps epics and features.

Stakeholder Coordination

• Partner with Product, Sales, Finance, Operations, Customer Success, Architecture, and Technology teams to gather requirements and resolve open questions.
• Track decisions, action items, dependencies, risks, and escalations across multiple initiatives.
• Coordinate stakeholder reviews, approvals, and sign-off activities.

Analysis & Continuous Improvement

• Identify opportunities to improve business processes, customer experiences, and operational efficiency.
• Support fit-gap analysis between existing capabilities and future-state business requirements.
• Analyze data and operational impacts to support business recommendations.
• Assist with readiness assessments and onboarding handoff activities.

Program Execution

• Maintain project artifacts, requirements, repositories, and governance documentation.
• Support status reporting and program tracking across multiple products and initiatives.
• Support handoff packages for onboarding and implementation teams.
• Ensure traceability between business requirements, process designs, decisions, and solution deliverables.

Required Qualifications

• Bachelor's degree in Business, Finance, Operations, Information Systems, or a related field.
• 2-5+ years of experience in Business Analysis, Revenue Operations, Commercial Operations, Sales Operations, Process Improvement, Consulting, or Program Management.
• Experience gathering business requirements and documenting process flows.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication with demonstrated stakeholder management abilities.
• Advanced Microsoft Excel and PowerPoint skills.

Preferred Qualifications

• Experience creating process maps using Lucidchart, Visio, or similar tools.
• Knowledge of Customer-to-Cash, Sales Operations, CPQ, CRM, ERP, or commercial systems.
• Experience supporting business transformation or technology implementation initiatives.
• Familiarity with AI, SaaS, subscription, and usage-based commercial models.

#LI-JK3 New Position: This position is open due to an existing vacancy to support our evolving business needs.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position.

The base compensation range varies across locations. For Ontario, Canada, the base compensation range for this role is $126,000 CAD - $176,000 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.

Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status or any other protected classification under applicable law.

Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

More information about Thomson Reuters can be found on thomsonreuters.com At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism. Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care. Learn more about a career with us Our Employer Story Inside Thomson Reuters Blog Awards and Recognition Join Our Talent Community Protect Your Job Search Future-ready careers Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.