CS Operations Manager

Penny Jar Capital, LLC; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A growth-oriented company is seeking a Customer Operations Manager to optimize customer outcomes and revenue growth through data insights and process improvements. The role involves collaborating with teams to enhance post-sales efficiency, utilize automation, and drive customer success metrics. Candidates should have 2-4 years in customer success or revenue operations, with strong Salesforce skills and a penchant for data analysis. This position offers a competitive salary and flexibility in work location across Canada.

Benefits

Competitive salary

Performance-based bonus

Hybrid or fully remote flexibility

Exposure to cutting-edge AI-enabled systems

Collaborative culture

Qualifications

• 2–4 years of experience in Customer Success Operations or Revenue Operations.
• Strong proficiency in Salesforce required.
• Experience with Gainsight or equivalent CS/expansion platforms ideal.
• Advanced data analysis skills and comfortable building dashboards.

Responsibilities

• Partner with Customer Success Managers and Account Managers to increase visibility into customer health.
• Streamline and document core processes for onboarding and renewals.
• Build and maintain dashboards and reports tracking customer health.
• Administer and enhance key tools including Salesforce.
• Use AI-powered tools to automate tasks and improve data hygiene.
• Work with RevOps and Marketing teams for post-sales data alignment.
• Deliver analysis and insights on customer retention and expansion trends.
• Identify bottlenecks and recommend solutions for efficiency improvements.
• Maintain CS documentation and reporting templates.

Skills

Customer Success Operations

Salesforce

Data analysis

Automation tools

Cross-functional collaboration

Tools

Salesforce

Gainsight

Job description

Why you'll love this NUE opportunity!

At Nue.io, we’re redefining how modern businesses manage revenue!

As our Customer Operations Manager, you’ll play a key role in optimizing the systems, data, and processes that empower our Customer Success and Expansion teams to deliver outstanding customer outcomes and sustained revenue growth.

This is a highly collaborative, hands‑on role where you’ll translate data into insight, identify process improvements, and leverage automation and AI to increase efficiency. You’ll work closely with RevOps, CS, and Expansion leadership to ensure every stage of the customer journey, from onboarding to renewal, is powered by clean data, smart workflows, and measurable impact.

If you love connecting business operations with customer outcomes and enjoy using data and systems to drive scale, this is the opportunity for you.

Job Role and Responsibility

• Support CS & Expansion Teams: Partner with Customer Success Managers (CSMs) and Account Managers to increase visibility into customer health, renewals, and expansion opportunities.

• Optimize Post-Sales Workflows: Streamline and document core processes for onboarding, renewals, QBRs, and upsell tracking to ensure scalability and consistency.

• Data & Analytics: Build and maintain dashboards and reports tracking customer health, churn risk, expansion performance, and forecast accuracy.

• System Management: Administer and enhance key tools, including Salesforce and other customer intelligence platforms.

• AI & Automation: Use AI-powered tools to automate manual tasks, improve data hygiene, and surface actionable insights for CS and Expansion teams.

• Cross-Functional Collaboration: Work with RevOps, Product, and Marketing teams to ensure post-sales data aligns with overall GTM metrics and reporting.

• Performance Reporting: Deliver recurring analysis and insights on customer retention, expansion trends, and risk indicators.

• Continuous Improvement: Identify bottlenecks, recommend solutions, and participate in pilot programs to improve post-sales efficiency.

• Enablement Support: Maintain CS documentation, reporting templates, and internal resources for the teams you support.

Key Performance Indicators

• Improved visibility into onboarding, renewals, and expansion metrics.
• Increased forecast accuracy for renewals and upsells.
• Reduced manual processes through automation and system optimization.
• Higher data quality and stronger adoption of reporting tools by CS and Expansion teams.

What We're Looking For

• 2–4 years of experience in Customer Success Operations (preferred) or Revenue Operations
• Strong proficiency in Salesforce (required).
• Experience with Gainsight, or equivalent CS/expansion platforms (ideal).
• Advanced data analysis skills & comfortable building dashboards and drawing insights from trends.
• Experience applying automation or AI tools to increase productivity or data quality.
• Process-oriented thinker who thrives on solving operational challenges.
• Excellent communication and cross-functional collaboration skills.
• Excited to work in a fast‑paced, innovative startup environment.

What We Offer

• Competitive salary and performance‑based bonus.
• Opportunity to help shape Nue’s post‑sales operations during a period of rapid growth.
• Hybrid or fully remote flexibility across Canada and the US.
• Exposure to cutting‑edge AI‑enabled GTM systems.
• A collaborative, growth‑minded culture that values innovation and measurable impact.