Crypto Chat Support Pro (Remote, Japanese/English)

SupportYourApp; Hanley; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global support service company is looking for a Chat Support Consultant to provide excellent customer support in crypto trading. The position requires native Japanese and strong English skills with at least 6–12 months of experience in online customer support. Enjoy working in a multicultural environment with flexible hours and various benefits including remote work. Applicants must send their CV in English.

Benefits

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Paid intensive training and probation

Good bonuses for referring friends

Qualifications

• At least 6–12 months of online customer support experience, preferably in crypto or financial services.
• Experience in live chat support and handling customer inquiries.
• Proof validation skills or payment/banking knowledge.

Responsibilities

• Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email.
• Handle customer inquiries, order disputes, and appeals.
• Maintain up-to-date knowledge of the company’s trading platform and general market conditions.

Skills

Native Japanese

Strong analytical skills

Problem-solving skills

Customer support experience

Strong English proficiency (B2; C1 preferred)

Financial background

Crypto industry knowledge

CRM experience

Job description

A global support service company is looking for a Chat Support Consultant to provide excellent customer support in crypto trading. The position requires native Japanese and strong English skills with at least 6–12 months of experience in online customer support. Enjoy working in a multicultural environment with flexible hours and various benefits including remote work. Applicants must send their CV in English.